IT Technical Support Executive

Applied Research International; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Applied Research International is seeking a technical support professional to assist customers by phone, email, or chat in resolving hardware, software, and network issues. The role involves installing and configuring systems, documenting resolutions, and partnering with internal teams to tackle complex problems.

Ideal candidates possess strong knowledge of computer systems and networks, excellent problem-solving abilities, and the capacity to maintain precise records while adapting to new

Qualifications

• Strong knowledge of computer systems, networks, and peripherals.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Effective communication and interpersonal skills.
• Strong attention to detail and ability to maintain accurate records.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to hardware, software, and network systems.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Develop and implement procedures for troubleshooting and resolving technical issues.
• Collaborate with internal teams to resolve complex technical issues.
• Maintain accurate records of customer interactions and issue resolutions.

Skills

Computer systems

Networks

Peripherals

Troubleshooting

Documentation

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to hardware, software, and network systems.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Develop and implement procedures for troubleshooting and resolving technical issues.
• Collaborate with internal teams to resolve complex technical issues.
• Maintain accurate records of customer interactions and issue resolutions.

Job Requirements

• Strong knowledge of computer systems, networks, and peripherals.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Effective communication and interpersonal skills.
• Strong attention to detail and ability to maintain accurate records.
• Ability to adapt to new technologies and learn quickly.