Technical Support - L1 Professional

Hotelkey; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

Hotelkey is seeking a skilled technical support professional in Bengaluru, Karnataka. The role focuses on providing troubleshooting for software applications, training new staff, and collaborating with internal teams to resolve complex issues.

You will develop and maintain documentation, analyze feedback for process improvements, and stay current with new technologies and industry trends. This is a full-time on-site position based in Bengaluru, India.

Responsibilities

• Provide technical assistance and troubleshooting for various software applications.
• Train new employees on technical systems and processes.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and recommend improvements to technical support processes.
• Stay up-to-date with new technologies and industry trends.

Job description

• Provide technical assistance and troubleshooting for various software applications.
• Train new employees on technical systems and processes.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and recommend improvements to technical support processes.
• Stay up-to-date with new technologies and industry trends.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.