IT Support Specialist

Sharp Point Hr Consulting; Hyderabad; On-site; INR 300,000 - 520,000; Full time

Job summary

Sharp Point Hr Consulting in India is seeking an IT Support Specialist to join our team. The ideal candidate will provide technical support and troubleshoot Windows 10/11, Microsoft 365, and Active Directory issues, ensuring minimal downtime and smooth operations for staff.

You will document incidents, collaborate with IT colleagues, stay current with best practices, and deliver friendly user assistance. This role offers growth as you help scale our IT infrastructure across the organization.

Qualifications

• Experience providing IT support for Windows 10/11.
• Experience with Microsoft 365/Office 365 apps.
• Knowledge of Active Directory and user management.
• Strong hardware and software troubleshooting abilities.
• Excellent communication and teamwork skills.

Responsibilities

• Provide technical support for Windows 10 and 11.
• Manage and support Microsoft 365/Office 365 apps.
• Utilize Active Directory for user account management.
• Troubleshoot hardware and software issues.
• Collaborate with IT team to implement new technologies.
• Document support activities and maintain issue-resolution records.
• Stay updated with IT trends and best practices.

Skills

Windows 10/11

Microsoft 365

Active Directory

Troubleshooting

Communication skills

Job description

We are seeking an IT Support Specialist to join our team in Andhra Pradesh. The ideal candidate will have a strong background in providing technical support and troubleshooting for various software and hardware systems. This role is crucial in ensuring that our IT infrastructure runs smoothly and efficiently, enabling our employees to perform their tasks without interruption.

Key Responsibilities:

• Provide technical support for Windows 10 and Windows 11 operating systems, ensuring that all users have a seamless experience.
• Manage and support Microsoft 365 and Office 365 applications, assisting users with any issues they may encounter.
• Utilize Active Directory for user account management, including creating, modifying, and deleting user accounts as necessary.
• Conduct hardware and software troubleshooting to resolve issues promptly and effectively.
• Collaborate with other IT team members to implement new technologies and improve existing systems.
• Document all support activities and maintain accurate records of issues and resolutions.
• Stay updated with the latest technology trends and best practices in IT support.

Required Skills:

• Proficiency in Windows 10 and Windows 11 operating systems.
• Experience with Microsoft 365 and Office 365 applications.
• Knowledge of Active Directory and user account management.
• Strong troubleshooting skills for both hardware and software issues.
• Excellent communication skills and the ability to work well in a team environment.