Windows Admin

Infosys; Navi Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Infosys in Bengaluru (or Mumbai region) seeks a Windows Administrator with 2+ years of desktop support experience. You will manage Windows OS, Active Directory, and user devices, ensuring smooth operation and timely incident resolution.

The role emphasizes troubleshooting Office 365 apps, VPN issues, and device onboarding/offboarding, with adherence to IT security policies and standard operating procedures.

Qualifications

• 2+ years hands-on experience with Windows operating systems and end-user support.
• Experience with Active Directory, Group Policy, DNS, DHCP, and Windows Server basics.

Responsibilities

• Install, configure, and maintain Windows 10/11 OS and domain-joined devices.
• Provide L1/L2 desktop support for desktops, laptops, printers, and peripherals.
• Troubleshoot Windows, Office 365, Outlook, Teams, and other Microsoft applications.
• Document troubleshooting steps and maintain SOPs.

Skills

Windows Administration

Active Directory

Group Policy

Desktop Support

Troubleshooting

Office 365

Tools

DNS

DHCP

Windows Server

Microsoft 365

Job description

Job Title: Windows Administrator - Desktop Support Experience: 2+ Years

Location: Bangalore / Any Location

Employment Type: Full-Time

Job Summary

We are seeking a skilled and proactive Windows Administrator with strong Desktop Support and Troubleshooting expertise to join our IT team. The ideal candidate should have a minimum of 2 years of hands‑on experience in managing Windows operating systems, end-user support, hardware and software troubleshooting, Active Directory administration, and IT infrastructure support. The candidate will be responsible for ensuring smooth operation of desktop systems, providing technical assistance to users, and maintaining Windows-based environments.

Key Responsibilities

• Windows Administration: Install, configure, and maintain Windows 10/11 operating systems. Manage user accounts, groups, and permissions through Active Directory. Perform regular system updates, patch management, and security compliance checks. Monitor system performance and resolve operating system‑related issues. Maintain domain‑joined systems and troubleshoot Group Policy issues.
• Desktop Support: Provide L1/L2 technical support for desktops, laptops, printers, and peripheral devices. Troubleshoot hardware, software, network, VPN, and application‑related issues. Diagnose and resolve incidents through ticketing tools within defined SLAs. Install, configure, and support business applications and productivity tools. Support user onboarding, offboarding, and workstation setup activities.
• Troubleshooting & Incident Management: Investigate and resolve Windows operating system errors and performance issues. Troubleshoot Office 365, Outlook, Teams, OneDrive, and other Microsoft applications. Perform root cause analysis for recurring technical issues. Escalate unresolved issues to appropriate teams and track resolution.
• Asset & Documentation Management: Maintain inventory of IT assets and software licenses. Document troubleshooting steps, standard operating procedures, and knowledge base articles. Ensure compliance with company IT policies and security standards.

Required Skills Technical Skills

• Strong knowledge of Windows 10/11 administration.
• Experience with Active Directory, Group Policy, DNS, DHCP, and Windows Server basics.
• Good understanding of Microsoft 365 administration and support.