IT Support Engineer

CloudStepIn; Hyderabad; On-site; INR 300,000 - 520,000; Full time

Job summary

CloudStepIn in Hyderabad is seeking a reliable IT Support Engineer with 2+ years of experience to provide technical assistance across desktops, laptops, printers, and network issues. You will be the first point of contact for end-user IT problems, manage user accounts in Active Directory and Microsoft 365, and help maintain IT assets and documentation.

The role covers Level 1 and 2 support, Windows/Mac OS, VPN and remote access tools, ITSM ticketing, and asset management, with opportunities to

Qualifications

• 2+ years of IT support or helpdesk experience.
• Deep knowledge of Windows OS and Microsoft 365.
• Experience with Active Directory and basic networking.
• Familiarity with ITSM tools and ticketing processes.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide Level 1 & 2 support for desktops, laptops, printers and devices.
• Troubleshoot Windows/Mac OS, Microsoft 365 and network connectivity.
• Install, configure and maintain hardware, software, and peripherals.
• Manage user accounts and access rights in Active Directory and Microsoft 365.
• Set up video conferencing, VPN and remote access tools.
• Respond to IT support tickets promptly and document resolutions.
• Assist in IT asset management, patching and inventory tracking.
• Escalate unresolved issues to higher-level engineers and follow up.

Skills

Windows OS

Microsoft 365

Networking basics

Active Directory

Printers

Remote support tools

ITSM tools

Troubleshooting

CompTIA A+

Education

Any degree

Tools

ServiceNow

Freshservice

Jira

VPN tools

Job description

Job Title:IT Support Engineer

Job Category:Technical

Job Type:Full Time

City:Hyderabad

Bond:No

Experience:2+

Qualification:Any degree

Salary:Depends on Skill

About the Role:

We are seeking a reliable and customer-focused IT Support Engineer with 2+ years of experience to provide technical assistance and ensure smooth daily operations across systems, hardware, and software platforms. You will be the first point of contact for end-user support, system issues, and tech troubleshooting — helping the business stay connected and productive.

Key Responsibilities:

• Provide Level 1 & 2 support for desktops, laptops, printers, mobile devices, and office tools
• Troubleshoot and resolve issues related to Windows/Mac OS, Microsoft 365, and network connectivity
• Install, configure, and maintain hardware, software, and peripherals
• Manage user accounts, passwords, and access rights in Active Directory and Microsoft 365
• Set up and support video conferencing, VPN, and remote access tools
• Ensure timely response to IT support tickets and document resolutions
• Assist in IT asset management, patching, and inventory tracking
• Escalate unresolved issues to higher-level engineers and follow up until resolution

Required Skills & Qualifications:

• 2+ years of experience in IT support or helpdesk roles
• Good knowledge of Windows OS, Microsoft Office 365, and basic networking (TCP/IP, DNS, DHCP)
• Hands-on experience with Active Directory, printers, and remote support tools
• Familiarity with ITSM tools (like ServiceNow, Freshservice, or Jira)
• Excellent troubleshooting, communication, and customer service skills
• Certification such as CompTIA A+, Microsoft MD-102, or ITIL Foundation is a plus

Job Category:IT Support Engineer

Job Type:Full Time

Job Location:Hyderabad