IT Support Service Desk Analyst

InterScripts, Inc.; Kondapur; On-site; INR 350,000 - 550,000; Full time

Job summary

InterScripts, Inc. in Kondapur, Hyderabad is seeking a skilled IT Support / Service Desk Analyst to join our team onsite. The role focuses on providing end-user technical support for desktops, laptops, mobile devices, hardware, software, and Microsoft Office products.

You will troubleshoot issues, manage tickets, and maintain documentation while delivering prompt, courteous service in a fast-paced environment.

Qualifications

• 3+ years in IT Support, Service Desk, or Help Desk.
• Experience supporting desktops, laptops, mobile devices, hardware.
• Strong knowledge of Windows OS and MS Office.
• Experience with troubleshooting hardware and software issues.
• Familiarity with ticketing systems and IT support processes.
• Strong analytical and problem-solving skills.
• Good written and verbal English communication.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide first- and second-level support for end users.
• Troubleshoot hardware, software, and system issues.
• Support desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain systems and applications.
• Support Microsoft Office products including Outlook, Excel, Word, Teams.
• Manage and resolve tickets through the service desk.
• Diagnose and escalate complex issues as needed.
• Assist with user account setup and password resets.
• Perform system updates, software installations, basic network checks.
• Maintain accurate incident and request documentation.
• Ensure timely responses and high customer satisfaction.

Skills

IT support

Service desk

Windows OS

Microsoft Office

English communication

Tools

Active Directory

Office 365

Remote support tools

Job description

Job Description:

Location: Kondapur, Hyderabad

Employment Type: Full-Time

Work Mode: Onsite

Job Summary:

We are seeking a skilled and customer-focused IT Support / Service Desk Analyst to join our team in Kondapur, Hyderabad. The ideal candidate will have experience providing technical support for desktop systems, laptops, mobile devices, hardware, software, and Microsoft Office products.

This role requires strong troubleshooting skills, excellent communication abilities, and a proactive approach to resolving technical issues in a fast-paced environment.

Key Responsibilities:

• Provide first-level and second-level technical support for end users
• Troubleshoot and resolve hardware, software, and system-related issues
• Support desktop computers, laptops, printers, and mobile devices
• Install, configure, and maintain computer systems and applications
• Provide support for Microsoft Office products including Outlook, Excel, Word, and Teams
• Manage and resolve tickets through the service desk/ticketing system
• Diagnose and elevate complex technical issues when required
• Assist users with account setup, password resets, and access-related issues
• Perform system updates, software installations, and basic network troubleshooting
• Maintain accurate documentation of incidents, requests, and resolutions
• Ensure timely response and resolution to support requests while maintaining high customer satisfaction

Requirements

• 3+ years of experience in IT Support, Service Desk, or Help Desk roles
• Experience supporting desktops, laptops, mobile devices, and related hardware
• Strong knowledge of Windows operating systems and Microsoft Office products
• Experience with troubleshooting hardware and software issues
• Familiarity with ticketing systems and IT support processes
• Strong analytical and problem-solving skills
• Good written and verbal English communication skills
• Ability to work independently and manage multiple tasks effectively

Preferred Qualifications

• Experience with Active Directory, Office 365, or Microsoft environments
• Basic understanding of networking concepts and remote support tools
• Exposure to ITIL processes or service management practices
• Experience supporting users in enterprise environments

Soft Skills

• Strong customer service orientation
• Excellent communication and interpersonal skills
• Detail-oriented and organized
• Ability to work under pressure in fast-paced environments
• Team player with a proactive attitude
• Strong time-management and multitasking abilities