Windows Administrator

Infosys; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Infosys in Bengaluru / Any Location is seeking a Windows Administrator - Desktop Support with 2+ years of hands-on experience in Windows OS management, end-user support, Active Directory administration, and IT infrastructure support.

The role emphasizes desktop support, patch management, security compliance, and documentation to ensure smooth operation of Windows-based environments.

Qualifications

• Hands-on experience with Windows 10/11 administration.
• Experience managing AD users, groups, and permissions.
• Knowledge of Microsoft 365 administration and support.
• Familiarity with DNS/DHCP and Windows Server basics.

Responsibilities

• Install, configure, and maintain Windows 10/11 OS.
• Manage user accounts and permissions via Active Directory.
• Perform patch management and security checks.
• Monitor performance and resolve OS issues.
• Maintain domain-joined systems and troubleshoot Group Policy.
• Provide L1/L2 desktop support for desktops, laptops, printers and peripherals.
• Troubleshoot hardware, software, network, VPN, and application issues.
• Support user onboarding, offboarding, and workstation setup.
• Investigate OS errors and performance issues; escalate as needed.
• Document troubleshooting steps and maintain knowledge base.
• Maintain IT asset inventory and software licenses.
• Document SOPs and knowledge base articles.
• Ensure compliance with IT security standards.

Skills

Windows OS administration

Active Directory

Group Policy

Microsoft 365 administration

Tools

DNS

DHCP

Office 365 Admin portal

Job description

Job Title: Windows Administrator - Desktop Support

Experience: 2+ Years

Location: Bangalore / Any Location

Employment Type: Full-Time

Job Summary

We are seeking a skilled and proactive Windows Administrator with strong Desktop Support and Troubleshooting expertise to join our IT team. The ideal candidate should have a minimum of 2 years of hands-on experience in managing Windows operating systems, end-user support, hardware and software troubleshooting, Active Directory administration, and IT infrastructure support. The candidate will be responsible for ensuring smooth operation of desktop systems, providing technical assistance to users, and maintaining Windows-based environments.

Key Responsibilities

Windows Administration

• Install, configure, and maintain Windows 10/11 operating systems.
• Manage user accounts, groups, and permissions through Active Directory.
• Perform regular system updates, patch management, and security compliance checks.
• Monitor system performance and resolve operating system-related issues.
• Maintain domain-joined systems and troubleshoot Group Policy issues.

Desktop Support

• Provide L1/L2 technical support for desktops, laptops, printers, and peripheral devices.
• Troubleshoot hardware, software, network, VPN, and application-related issues.
• Diagnose and resolve incidents through ticketing tools within defined SLAs.
• Install, configure, and support business applications and productivity tools.
• Support user onboarding, offboarding, and workstation setup activities.

Troubleshooting & Incident Management

• Investigate and resolve Windows operating system errors and performance issues.
• Troubleshoot Office 365, Outlook, Teams, OneDrive, and other Microsoft applications.
• Perform root cause analysis for recurring technical issues.
• Escalate unresolved issues to appropriate teams and track resolution.

Asset & Documentation Management

• Maintain inventory of IT assets and software licenses.
• Document troubleshooting steps, standard operating procedures, and knowledge base articles.
• Ensure compliance with company IT policies and security standards.

Required Skills

Technical Skills

• Strong knowledge of Windows 10/11 administration.
• Experience with Active Directory, Group Policy, DNS, DHCP, and Windows Server basics.
• Good understanding of Microsoft 365 administration and support.