Application Support Engineer

SVN SYSTECH INDIA; Thane, Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

SVN SYSTECH INDIA is seeking an experienced application support professional to assist customers by phone, email, or chat. You will troubleshoot issues, resolve complaints, and collaborate with internal teams to identify root causes and implement solutions.

The role requires documenting resolutions for the knowledge base and maintaining high levels of customer satisfaction through professional communication and timely responses.

Qualifications

• 4-10 years of experience in application support or similar role.
• Strong understanding of application management, maintenance and troubleshooting techniques.
• Excellent communication skills with ability to work effectively with customers at all levels.

Responsibilities

• Provide technical support to customers through phone, email, or chat for issues related to software applications.
• Troubleshoot and resolve customer complaints in a timely and professional manner.
• Collaborate with internal teams to identify root causes of issues and implement solutions.
• Document resolutions to knowledge base for future reference.

Skills

Customer support

Communication skills

Troubleshooting

Job description

Roles and Responsibilities

• Provide technical support to customers through phone, email, or chat for issues related to software applications.


• Troubleshoot and resolve customer complaints in a timely and professional manner.


• Collaborate with internal teams to identify root causes of issues and implement solutions.


• Document resolutions to knowledge base for future reference.

Job Requirements

• 4-10 years of experience in application support or similar role.


• Strong understanding of application management, maintenance, and troubleshooting techniques.


• Excellent communication skills with ability to work effectively with customers at all levels.