Information Technology Support Specialist

Opus Fund Services; Mumbai; On-site; INR 450,000 - 600,000; Full time

Job summary

Opus Fund Services is seeking a hands-on IT Helpdesk professional to respond to inquiries, diagnose issues, and provide solutions for local and remote users in Mumbai. You will support in-house applications, manage tickets, and help onboard new users while maintaining hardware and software inventories.

The role emphasizes strong communication, teamwork, and proactive problem solving, with opportunities to contribute to process improvements and performance reporting across IT systems.

Qualifications

• Provide first-level diagnosis and support to end-users.
• Assist in onboarding/offboarding of users and clients.
• Maintain inventory and document process improvements.

Responsibilities

• Respond to inquiries and provide solutions to users.
• Troubleshoot and resolve IT issues for local and remote users.
• Produce health and performance reports of IT systems.
• Escalate complex incidents to the appropriate team.
• Maintain inventory of equipment and licenses.
• Install and configure new workstations and software.

Skills

Helpdesk support

User support

Diagnostics

Troubleshooting

Ticketing

Inventory management

Education

BS degree in Information Technology or Computer Science

Tools

Windows OS

Hardware repair

Job description

Role & responsibilities

• Responds to inquiries, runs diagnostic programs, isolates problems, and determines and implements solutions.
• Assists in coordinating the use and continual operation of systems and applications as it relates to Technology.
• Supports and troubleshoots in-house developed applications.
• Produce reports/metrics about health and performance of various IT related systems.
• Provides Helpdesk support to local and remote users.
• Assigning and resolving Helpdesk tickets
• Documenting process improvements and effects
• Support of in-house applications
• Perform first-level diagnosis and troubleshooting support to end-users
• Escalate complex incidents to appropriate support personnel/team
• Maintain inventory of all equipment, software and software licenses
• Assist with onboarding of new users, clients, and/or employees
• Assist with exit process of users
• Install, test and configure new workstations, peripheral equipment and software

Preferred candidate profile

• BS degree in Information Technology, Computer Science or equivalent working experience
• Good written and verbal communication skills
• Demonstrated experience working in a team environment
• Multi-tasking skills
• Experience supporting 100+ users (locally and remotely)
• Demonstrated experience with Helpdesk support
• Demonstrated experience with hardware support
• Advanced troubleshooting skills