Technical Support Engineer

Htis Telecom; Mohali; On-site; INR 350,000 - 520,000; Full time

Job summary

Htis Telecom in Mohali, India, is seeking a Technical Support Engineer with strong troubleshooting skills to provide software application support, resolve technical issues for customers, and ensure smooth system operations.

The role requires 2+ years in a related position and a Master of Computer Applications, with excellent communication and collaboration skills to work with both technical and non-technical stakeholders and to meet delivery timelines.

Qualifications

• 2+ years of professional experience in a relevant role.
• Strong troubleshooting and technical skills.
• Excellent communication and collaboration with stakeholders.
• Understanding of workplace processes and delivery timelines.
• Master of Computer Applications (MCA).

Responsibilities

• Perform day-to-day responsibilities assigned for the role.
• Coordinate with internal teams to achieve department and organizational goals.
• Maintain quality standards and meet assigned timelines.
• Prepare required reports, documentation, and updates as needed.
• Support managers and team members in achieving operational targets.
• Ensure compliance with company policies, procedures, and work ethics.

Skills

Troubleshooting

Technical Support

Communication

Collaboration

Stakeholder management

Education

Master of Computer Applications

Job description

Job Summary

We are looking for a Technical Support Engineer with strong troubleshooting skills to provide software application support, resolve technical issues, assist customers, and ensure smooth system operations.

Responsibilities

• Perform day-to-day responsibilities assigned for the role.
• Coordinate with internal teams to achieve department and organizational goals.
• Maintain quality standards and meet assigned timelines.
• Prepare required reports, documentation, and updates as needed.
• Support managers and team members in achieving operational targets.
• Ensure compliance with company policies, procedures, and work ethics.

Who You Are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, youre encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 2+ years of professional experience in a relevant role.
• Strong experience in required skills for this position.
• Proven track record of handling role-related tasks and responsibilities effectively.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• Solid understanding of workplace processes, quality standards, and delivery timelines.
• Master of Computer Applications.