IT Support Engineer (Full Time)

Ligionest Technologies

Pune District

On-site

INR 89,000 - 179,000

Part time

11 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Ligionest Technologies Pvt. Ltd. in Baner, Pune invites applications for an Internship Opportunity as IT Support Engineer (Field Role). Freshers welcome and the internship may lead to full-time employment based on performance and business needs.

You will provide end-user support, install and troubleshoot desktops, laptops, printers, and Windows OS, and assist with Microsoft 365, Outlook, and basic network issues. This hands-on role offers real-world experience in service delivery.

Qualifications

Freshers welcome; internship with potential for full-time employment.
Location Baner, Pune; internship opportunity with Ligionest Technologies Pvt. Ltd.
Strong communication and customer service mindset required.
Basic knowledge of Windows OS and Microsoft 365.
Willingness to learn and work in field IT support.

Responsibilities

Provide first-level end-user support via phone, email, chat, and in-person.
Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
Support Microsoft Office 365, Outlook, and Teams configurations.
Log and track incidents using ServiceNow, BMC Remedy, or ManageEngine.
Assist with basic network tasks (LAN/WAN, DNS, DHCP).
Manage user accounts in Active Directory and perform password resets.
Maintain IT asset inventory and document resolutions.
Create troubleshooting guides and contribute to knowledge base.

Skills

Excellent Communication

Customer Service

Problem Solving

Time Management

Team Collaboration

Work Under Pressure

Professional Demeanor

Tools

ServiceNow

BMC Remedy

ManageEngine Service Desk

Job description

Job Summary

Internship Opportunity - IT Support Engineer (Field Role) Location: Baner, Pune Company: Ligionest Technologies Pvt. Ltd. Experience: Freshers Welcome Career Opportunity Outstanding performers during the internship may be considered for a full-time employment opportunity with Ligionest Technologies, subject to performance evaluation and business requirements.

Responsibilities

End-User Support Provide first-level technical support via phone, email, chat, and in-person assistance. Diagnose and resolve hardware, software, and network-related issues. Assist users with password resets, account unlocks, and login-related concerns.
Desktop Laptop Support Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices. Perform hardware upgrades and replacements (RAM, SSDs, keyboards, etc.). Install, configure, and support Windows 10/11 operating systems.
Software Support Install and configure Microsoft Office, Microsoft 365, and business applications. Troubleshoot software issues and application performance concerns. Support Outlook and other email-related configurations.
Ticket Management Log, track, and update incidents using ticketing systems such as ServiceNow, BMC Remedy, or ManageEngine. Ensure timely resolution of incidents within defined SLA timelines. Escalate unresolved issues to Level 2/Level 3 support teams.
Basic Network Support Troubleshoot LAN and Wi‑Fi connectivity issues. Verify IP configurations, DNS, DHCP, and internet connectivity. Assist with network cabling and basic switch connectivity.
User Account Administration Create, modify, and disable user accounts. Perform password resets and account unlocks through Active Directory. Manage user access permissions in accordance with company policies.
Asset Management Maintain and update IT asset inventory records. Track hardware allocation, returns, and lifecycle management. Ensure accurate documentation of IT assets.
Documentation Create and maintain troubleshooting guides and technical documentation. Record issue resolutions and contribute to the internal knowledge base.

Required Technical Skills