Resident IT Field Support Engineer – L2

Digitide; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Digitide in India is seeking an IT Support Specialist to provide L1/L2 end-user support for desktops, laptops, printers, and peripherals, while managing onboarding/offboarding and asset handling.

You will troubleshoot Windows 11, MS Office, Outlook, Teams, OneDrive, and handle basic network issues, AD user management and IT audits, working onsite at Jaipur with a proactive, customer-focused approach.

Qualifications

• Strong troubleshooting skills in Windows OS and hardware.
• Good knowledge of O365, Outlook, Teams.
• Basic understanding of AD and user management.
• Basic networking knowledge (IP, DNS, DHCP).
• Familiarity with IT ticketing tools.
• Ability to work independently onsite.

Responsibilities

• Provide L1/L2 end-user support for desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
• Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
• Install and configure applications, antivirus, and security tools.
• Support onboarding and offboarding (user setup, email configuration, asset handover).
• Troubleshoot LAN/Wi-Fi connectivity issues.
• Coordinate with ISP for internet issues.
• Coordinate with L3 / Infra / Network teams for escalations.
• Act as onsite SPOC for Jaipur office IT issues.
• Log and track incidents in ITSM tool.

Skills

Windows OS

Hardware troubleshooting

O365 / Outlook / Teams

AD & user management

Networking basics

IT ticketing tools

Independent onsite work

Tools

Intune

BitLocker

MDM

Ubuntu

Mac devices

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Key Responsibilities

End User Support (Primary Responsibility)

• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
• Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
• Install and configure applications, antivirus, and security tools.
• Support onboarding and offboarding (user setup, email configuration, asset handover).

Basic Network & Connectivity Support

• Troubleshoot LAN/Wi-Fi connectivity issues.
• Coordinate with ISP for internet issues.
• Basic understanding of switches, access points, and firewall troubleshooting (escalate when required).
• Ensure meeting room IT equipment is operational.

IT Asset & Compliance Support

• Manage IT asset allocation and tagging.
• Maintain asset register and coordinate with central team for updates.
• Ensure devices are patched and antivirus is updated.
• Support IT audits and compliance checks when required.

Office IT Operations

• Act as onsite SPOC for Jaipur office IT issues.
• Log and track incidents in ITSM tool.
• Coordinate with L3 / Infra / Network teams for escalations.
• Handle hardware troubleshooting and vendor coordination for repairs.

Responsibilities

Key Responsibilities

End User Support (Primary Responsibility)

• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
• Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
• Install and configure applications, antivirus, and security tools.
• Support onboarding and offboarding (user setup, email configuration, asset handover).

Basic Network & Connectivity Support

• Troubleshoot LAN/Wi-Fi connectivity issues.
• Coordinate with ISP for internet issues.
• Basic understanding of switches, access points, and firewall troubleshooting (escalate when required).
• Ensure meeting room IT equipment is operational.

IT Asset & Compliance Support

• Manage IT asset allocation and tagging.
• Maintain asset register and coordinate with central team for updates.
• Ensure devices are patched and antivirus is updated.
• Support IT audits and compliance checks when required.

Office IT Operations

• Act as onsite SPOC for Jaipur office IT issues.
• Log and track incidents in ITSM tool.
• Coordinate with L3 / Infra / Network teams for escalations.
• Handle hardware troubleshooting and vendor coordination for repairs.

Qualifications

Required Skills

• Strong troubleshooting skills (Windows OS & Hardware).
• Good knowledge of O365, Outlook, Teams.
• Basic understanding of AD & user management.
• Basic networking knowledge (IP, DNS, DHCP).
• Familiarity with IT ticketing tools.
• Ability to work independently onsite.

Good to Have

• Experience handling Mac devices and Ubuntu laptops.
• Exposure to endpoint management tools (Intune - basic knowledge).
• Understanding of basic security practices (BitLocker, MDM).
• Experience handling asset management processes.
• Quick response to incidents.
• Clear communication with business users.
• Proactive in identifying recurring issues.
• Professional and disciplined work style.

Job Info

• Job Identification 260949