IT Support Executive

Chaosology; Tirunelveli; On-site; INR 240,000 - 360,000; Full time

Job summary

Chaosology in Tirunelveli, India, is seeking an IT Support Executive to manage and troubleshoot our IT infrastructure across administrative and educational units. You will provide rapid end-user assistance and ensure smooth operations.

Responsibilities include setting up workstations, maintaining networks, supporting virtual classrooms, and coordinating with vendors for repairs. Strong Windows and networking knowledge, plus 1–3 years of relevant experience, are preferred.

Qualifications

• Diploma or Bachelor's in Computer Science, IT, or related field.
• 1–3 years of hands-on IT support experience.
• Strong knowledge of Windows OS and basic networking.
• Ability to manage support tickets efficiently.

Responsibilities

• Diagnose and resolve hardware, software, and printer issues.
• Install and update operating systems and office tools.
• Maintain LAN/Wi‑Fi connectivity and network components.
• Set up new workstations and peripherals.
• Support virtual classrooms and video conferencing tools.
• Maintain IT asset inventory and coordinate vendor repairs.

Skills

Troubleshooting

End-user support

Ticketing system

Communication

Education

Diploma/Bachelor in CS/IT

Job description

Job Description:

Role Overview:

We are looking for a proactive IT Support Executive to manage, maintain, and troubleshoot our organizations IT infrastructure, including computer systems, networks, and software applications. The ideal candidate will ensure seamless technical operations across our administrative and educational units, providing rapid response to end-user issues.

Key Responsibilities:

• Diagnose and resolve hardware, software, network, and printer issues reported by staff.
• Install, configure, and update operating systems, office productivity tools, and specialized software.
• Maintain network connectivity, Wi‑Fi routers, and local area network components.
• Set up new workstations, laptops, and peripheral hardware for incoming team members.
• Provide technical assistance for virtual classrooms, video conferencing tools, and digital communication channels.
• Maintain a comprehensive inventory of IT assets and handle vendor coordination for repairs when necessary.

Requirements

• Qualifications: Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 1–3 years of hands‑on experience in IT support, desktop administration, or helpdesk operations.
• Technical Competencies: Strong working knowledge of Windows OS, basic networking (LAN/Wi‑Fi troubleshooting), and hardware assembly/repair.
• Soft Skills: Excellent troubleshooting mindset, strong interpersonal communication, and the ability to manage technical support tickets efficiently.
• Location/Commute: Comfort with on‑site deployment and regular operational support.