IT Support Engineer

Aspectratio; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

Aspectratio in Pune District is seeking a proactive IT Support Engineer to be the point of contact for all technology needs. Responsibilities include managing helpdesk tickets, setting up applications, and maintaining IT assets. The ideal candidate must have experience in IT troubleshooting, attention to detail, and a Bachelor’s degree in IT or a related field. This position requires 2–4 years of experience in IT support and industry certifications.

Qualifications

• Experience with IT troubleshooting.
• Willingness to coordinate with various teams.
• Attention to detail and compliance with processes.

Responsibilities

• Manage IT helpdesk tickets and provide resolutions.
• Set up laptops and troubleshoot issues.
• Install, configure, and update authorized applications.
• Maintain inventory of IT assets and software licenses.
• Perform maintenance of IT assets as needed.

Skills

IT troubleshooting

Attention to detail

Solutioning mindset

Working knowledge of MS Excel

Education

Bachelor’s degree in Information Technology or related field

Job description

We are looking for a proactive and hands‑on IT Support Engineer to serve as a point of contact for all technology‑related needs within the organization.

Key Responsibilities

• Manage IT helpdesk tickets and provide timely resolutions
• Set up laptops and applications, troubleshoot issues such as account lockouts and password reset
• Install, configure, and update authorized software applications as per organizational policies and following due process
• Maintain inventory of IT assets and software licenses and manage allocations
• Perform maintenance of IT assets as required, coordinating with vendor where necessary
• Proactively perform support activities and assessments to maintain stability

Required Skills & Qualifications

• Experience with IT troubleshooting
• Solutioning mindset, willing to coordinate with various teams and align on solution
• Attention to detail and following processes correctly to ensure compliance
• Working knowledge of MS Excel

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• 2–4 years of experience in an IT support or systems administration role
• Industry certifications such as Microsoft 365 Certified: Exchange / Intune / SharePoint administrator
• Prior experience working in an IT services or consulting company