It Support Engineer

Aapjimini Techsoft; Khordha; On-site; INR 300,000 - 420,000; Full time

Job summary

Aapjimini Techsoft is seeking an IT Support Analyst to deliver L1/L2 technical assistance to users in a fast‑paced environment. You will troubleshoot Windows OS, laptops, printers, and network connectivity, and assist with installations, patches, and configurations.

Responsibilities include managing IT tickets within SLA, handling user accounts and AD basics, and coordinating with internal teams and vendors while following security policies.

Qualifications

• Windows 10/11 troubleshooting.
• Hardware and software troubleshooting.
• Basic networking (TCP/IP, DNS, DHCP, LAN, VPN).
• Active Directory fundamentals.
• IT ticketing systems are familiar.
• Remote desktop/support tools proficiency.
• MS Office / Microsoft 365 proficiency.
• ITIL incident-management concepts.
• Good communication and problem-solving skills.

Responsibilities

• Provide L1/L2 technical support to users via calls, email, chat, and tickets.
• Troubleshoot Windows OS, applications, laptops, desktops, printers, and connectivity.
• Install, configure, and maintain computer systems, software, and peripherals.
• Create, update, and resolve IT support tickets within SLA timelines.
• Handle user accounts, password resets, and basic AD tasks.
• Monitor and troubleshoot LAN, Wi-Fi, VPN, and networking issues.
• Escalate complex issues to infrastructure or application teams.
• Maintain documentation of incidents and resolutions.
• Support software installs, updates, patches, and configurations.
• Coordinate with vendors and internal IT teams.
• Follow IT security, backup, access-control policies and maintain asset records.

Skills

Windows troubleshooting

Hardware troubleshooting

Networking basics

Active Directory basics

IT ticketing

Remote support tools

MS Office 365

ITIL basics

Communication skills

Job description

• Provide L1/L2 technical support to users through calls, email, chat, and ticketing systems.
• Troubleshoot Windows OS, applications, laptops, desktops, printers, and network connectivity issues.
• Install, configure, and maintain computer systems, software, and peripherals.
• Create, update, and resolve IT support tickets within defined SLA timelines.
• Handle user account creation, password resets, access permissions, and basic Active Directory tasks.
• Monitor and troubleshoot LAN, Wi-Fi, VPN, and basic networking issues.
• Escalate complex technical issues to the appropriate infrastructure or application teams.
• Maintain proper documentation of incidents, resolutions, and troubleshooting procedures.
• Support software installations, updates, patches, and system configurations.
• Coordinate with vendors and internal IT teams for hardware/software issues.
• Follow IT security, backup, access-control, and company IT policies.
• Maintain IT asset and inventory records.

Required Skills

• Windows 10/11 troubleshooting
• Hardware & software troubleshooting
• Basic networking: TCP/IP, DNS, DHCP, LAN, VPN
• Active Directory fundamentals
• IT ticketing systems
• Remote desktop/support tools
• MS Office / Microsoft 365
• Basic ITIL and incident-management concepts
• Good communication and problem-solving skills