It Support Engineer

Vega Intellisoft Pvt. Ltd.; Mohali; On-site; INR 300,000 - 540,000; Full time

Job summary

Vega Intellisoft Pvt. Ltd. in Mohali is seeking an IT Support specialist to provide hardware, software and network assistance across the organization.

You will troubleshoot desktop, laptop, printer issues, install and configure systems, manage user accounts, and follow ITIL-aligned processes and SLAs to ensure timely resolution and stable operations.

Qualifications

• Provide technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop, laptop, printer, and connectivity problems.
• Install, configure, and maintain IT systems and applications.
• Manage user accounts, access, and basic network connectivity.
• Perform preventive maintenance and ensure timely issue resolution.
• Document incidents and follow IT support processes and SLAs.

Responsibilities

• Provide technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop, laptop, printer, and connectivity problems.
• Install, configure, and maintain IT systems and applications.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

User account management

ITIL/SLAs

System setup

Job description

Role & responsibilities

IT Support Hardware, Software & Network

• Provide technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop, laptop, printer, and connectivity problems.
• Install, configure, and maintain IT systems and applications.
• Manage user accounts, access, and basic network connectivity.
• Perform preventive maintenance and ensure timely issue resolution.
• Document incidents and follow IT support processes and SLAs.