Desktop Support Engineer

PC Solutions

Gurugram District, Mumbai

On-site

INR 300,000 - 480,000

Full time

4 days ago

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Job summary

PC Solutions in Gurgaon, India, is seeking an onsite IT support specialist to provide hands-on desktop and laptop support for users, install and configure Windows OS, and troubleshoot everyday IT issues.

You will handle hardware faults, basic network problems, email configuration, software installations, and maintain accurate asset records while coordinating with internal teams to resolve tickets within SLA.

Qualifications

Provide onsite desktop and laptop support to users.
Install, configure, and troubleshoot Windows operating systems and applications.
Handle hardware issues related to desktops, laptops, printers, and peripherals.
Support basic network connectivity issues (LAN/Wi-Fi/VPN).

Responsibilities

Provide onsite desktop and laptop support to users.
Install, configure, and troubleshoot Windows operating systems and applications.
Handle hardware issues related to desktops, laptops, printers, and peripherals.
Support basic network connectivity issues (LAN/Wi-Fi/VPN).
Manage user accounts, password resets, and email configuration.
Perform software installation, updates, and system maintenance.
Coordinate with internal teams and vendors for issue resolution.
Maintain IT asset records and documentation.
Ensure timely resolution of tickets as per SLA.