Desktop Support Engineer 1

Progressive Techserve; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Progressive Techserve in Gurugram is seeking an IT Support Specialist to assist users through calls, emails, ticketing systems, and chat tools. You will provide onsite and remote desk-side assistance to resolve a variety of technical issues.

Responsibilities include troubleshooting Windows OS and Outlook, managing Active Directory user accounts and permissions, and supporting DNS/DHCP networking basics. You will handle hardware issues and coordinate with users and internal IT teams to ensure

Responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools
• Deliver onsite (desk-side) and remote technical assistance
• Troubleshoot Windows OS, Outlook, and desktop-related issues
• Manage user accounts and permissions in Active Directory
• Support networking basics including DNS and DHCP
• Handle hardware issues (printers, desktops, system assembly/disassembly)
• Coordinate effectively with users and internal IT teams
• Monitor and respond to customer satisfaction feedback.

Job description

Role & responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools
• Deliver onsite (desk-side) and remote technical assistance
• Troubleshoot Windows OS, Outlook, and desktop-related issues
• Manage user accounts and permissions in Active Directory
• Support networking basics including DNS and DHCP
• Handle hardware issues (printers, desktops, system assembly/disassembly)
• Coordinate effectively with users and internal IT teams
• Monitor and respond to customer satisfaction feedback.