It Support Engineer

Vibry Business Solutions; Hyderabad, Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Vibry Business Solutions is seeking an IT Support professional in Hyderabad, India to handle troubleshooting, network support, and system maintenance. The role includes managing user accounts through Active Directory, resolving hardware and software issues, and documenting resolutions in the help desk system.

You will be responsible for ensuring reliable connectivity, VPN setup, routine security patches, and timely ticket closure while maintaining asset inventories and user access controls.

Responsibilities

• Troubleshooting: Diagnose and fix hardware failures, software bugs, and system crashes.
• Network Support: Resolve internet connection errors, set up VPNs, and configure routers or switches.
• System Maintenance: Install operating systems, push security updates, and apply patches.
• User Management: Create employee accounts, reset passwords, and manage access permissions via Active Directory.
• Ticket Tracking: Document technical issues, solutions, and asset inventories in a help desk system.

Job description

Role & responsibilities

• Troubleshooting: Diagnose and fix hardware failures, software bugs, and system crashes.
• Network Support: Resolve internet connection errors, set up VPNs, and configure routers or switches.
• System Maintenance: Install operating systems, push security updates, and apply patches.
• User Management: Create employee accounts, reset passwords, and manage access permissions via Active Directory.
• Ticket Tracking: Document technical issues, solutions, and asset inventories in a help desk system.