Technical Support Engineer

Ibrowsejobs Technologies

Bengaluru

On-site

INR 400,000 - 650,000

Full time

7 days ago

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Job summary

Ibrowsejobs Technologies in Bengaluru, India is seeking a Technical Support Engineer to provide technical assistance and support to customers using our products and services. You will troubleshoot issues, resolve queries, and ensure high customer satisfaction through timely and effective support.

Responsibilities include handling tickets via phone, email, chat or ticketing systems, diagnosing hardware, software and network issues, logging and tracking tickets, escalating complex problems,

Responsibilities

Provide technical support via phone, email, chat, or ticketing systems
Diagnose, troubleshoot, and resolve hardware, software, and network issues
Log, track, and manage support tickets until resolution
Escalate complex technical issues to higher-level support or engineering teams
Assist customers with product installation, configuration, and usage
Create and update technical documentation, FAQs, and knowledge base articles
Follow SLAs and ensure timely issue resolution
Collaborate with internal teams to improve product quality and customer experience

Job description

Job Summary :

We are seeking a Technical Support Engineer to provide technical assistance and support to customers using our products and services. The role involves troubleshooting issues, resolving technical queries, and ensuring a high level of customer satisfaction through timely and effective support.

Key Responsibilities :

Provide technical support via phone, email, chat, or ticketing systems
Diagnose, troubleshoot, and resolve hardware, software, and network issues
Log, track, and manage support tickets until resolution
Escalate complex technical issues to higher-level support or engineering teams
Assist customers with product installation, configuration, and usage
Create and update technical documentation, FAQs, and knowledge base articles
Follow SLAs and ensure timely issue resolution
Collaborate with internal teams to improve product quality and customer experience