It Support Engineer

HTIC Global; Ernakulam; On-site; INR 350,000 - 650,000; Full time

Job summary

HTIC Global in India is seeking an IT Support Specialist to maintain and optimize critical systems. You will work hands-on with Active Directory, Google Workspace, Office 365, and PBX systems while delivering reliable user support.

You will manage firewalls and network security, assist in IT service management processes, and handle escalations to resolve complex technical issues promptly. Collaborating with clients to understand IT needs, you will tailor solutions and contribute to a secure,

Qualifications

• Experience providing technical support for IT systems.
• Ability to manage Active Directory, Google Workspace, and Office 365.
• Strong troubleshooting and incident resolution skills.
• Experience with firewalls and network security.
• Ability to work with clients to assess IT needs.

Responsibilities

• Provide technical support for IT systems incl. AD, Google Workspace, Office 365, PBX.
• Manage and troubleshoot firewall and network security issues.
• Assist in IT service management process implementation and administration.
• Handle escalations and resolve complex issues promptly.
• Collaborate with clients to deliver tailored IT solutions.

Skills

Technical support

Network security

ITSM processes

Troubleshooting

Client collaboration

Tools

Active Directory

Google Workspace

Office 365

PBX systems

Firewalls

Job description

Role & responsibilities

• Provide technical support for various IT systems, including Active Directory, Google Workspace, Office 365 and PBX systems.
• Manage and troubleshoot firewalls and network security issues.
• Assist in the implementation and administration of IT service management processes.
• Handle escalations and resolve complex technical issues in a timely manner.
• Collaborate with clients to understand their IT needs and provide tailored solutions.

Preferred candidate profile

Male candidates preferred