IT Help Desk Support Engineer

Wisdom Square; India; On-site; INR 450,000 - 650,000; Full time

Job summary

Wisdom Square in India seeks an IT Help Desk Support Engineer to join our IT support team.

The ideal candidate will have hands-on desktop support, networking, endpoint troubleshooting, IT infrastructure support, and network security experience across retail and corporate environments. You will provide remote and onsite support, manage Microsoft 365 and Google Workspace, handle migrations, and ensure smooth day-to-day IT operations with a focus on excellent customer service.

Qualifications

• 3+ years of IT Help Desk or infrastructure support experience.
• Bachelor's degree or diploma in IT, Networking, CS or related field.
• Strong networking knowledge: TCP/IP, DNS, DHCP, VPN, routers, switches, firewalls.
• Experience with Microsoft 365 and Google Workspace administration and migrations.
• Good communication and problem-solving skills; willingness to work US shifts.

Responsibilities

• Provide remote and onsite IT support via Teams, email, calls, and tickets.
• Troubleshoot laptops and desktops.
• Support printers, POS devices, scanners, and peripheral hardware.
• Troubleshoot iPhones, iPads, and mobile devices.
• Troubleshoot Windows and macOS systems.
• Troubleshoot network connectivity and Wi-Fi issues.
• Manage Microsoft 365 and Google Workspace environments and migrations.
• Troubleshoot networking issues: TCP/IP, DNS, DHCP, VPN, routers, switches, firewalls, Wi‑Fi.
• Configure and troubleshoot printers, POS devices, scanners, and network hardware.
• Support Active Directory user management, password resets, and device access.
• Manage tickets and ensure SLA compliance with proper incident handling.
• Coordinate with vendors and internal teams for hardware replacements.
• Maintain technical documentation, asset records, and SOPs.
• Provide excellent customer support to international clients.

Skills

IT Help Desk

Networking

Troubleshooting

Customer Service

Windows/macOS

Education

Bachelor's degree or diploma in IT/Networking/CS

Tools

Microsoft 365

Google Workspace

Teams

Remote support tools

Job description

Job Summary

• We are looking for a proactive and technically strong IT Help Desk Support Engineer to join our IT support team.
• The ideal candidate should have hands-on experience in desktop support, networking, endpoint troubleshooting, IT infrastructure support, and network security.
• The candidate will be responsible for supporting enterprise users, troubleshooting hardware and network-related issues, supporting Microsoft 365 and Google Workspace environments, and ensuring smooth day-to-day IT operations across retail and corporate environments.

Key Responsibilities

• Provide remote and onsite IT support via Microsoft Teams, email, calls, and ticketing systems.
• Troubleshoot and support laptops and desktops.
• Troubleshoot and support printers, scanners, POS machines, barcode scanners, and peripheral devices.
• Troubleshoot and support iPhones, iPads, and mobile devices.
• Troubleshoot and support Windows and macOS systems.
• Troubleshoot network connectivity and Wi-Fi-related issues.
• Support and manage Microsoft 365 and Google Workspace environments.
• Handle Microsoft 365 and Google Workspace migration activities.
• Troubleshoot and manage networking issues related to TCP/IP, DNS, DHCP, VPN, routers, switches, firewalls, Wi-Fi access points, and network security and access-related issues.
• Configure and troubleshoot printers, POS devices, scanners, and network-connected hardware.
• Support Active Directory user management, password resets, device access, and endpoint troubleshooting.
• Manage support tickets and ensure SLA compliance through proper incident handling and follow-up.
• Coordinate with vendors and internal teams for hardware replacements and issue resolution.
• Maintain technical documentation, asset records, and troubleshooting SOPs.
• Provide excellent customer support and maintain professional communication with international clients.

Required Skills & Qualifications

• 3+ years of experience in IT Help Desk or infrastructure support.
• Bachelor's degree or diploma in IT, Networking, Computer Science, or related field.
• Strong networking knowledge: TCP/IP, DNS, DHCP, VPN, routers, switches, and firewalls.
• Experience with Microsoft 365 and Google Workspace administration.
• Experience in Microsoft 365 and Google Workspace migrations.
• Strong troubleshooting skills for hardware, POS machines, barcode scanners, printers, laptops, desktops, iPhones, and iPads.
• Good understanding of Windows and macOS.
• Experience with ticketing systems and remote support tools.
• Good communication and problem-solving skills.
• Willingness to work in US shifts.

Preferred Skills

• Experience in IT Help Desk / Infrastructure Support.
• Knowledge of Active Directory and endpoint management.
• Knowledge of firewall configuration and network security practices.
• Experience with antivirus, endpoint security, or MDM solutions.
• Familiarity with ServiceNow or similar ITSM tools.
• Experience supporting international clients.
• Professional growth opportunities.
• Hands-on exposure to enterprise IT infrastructure.