It Support Engineer

Yashaswi Group; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Yashaswi Group in Pune district, Maharashtra, seeks an IT Helpdesk professional to provide L1/L2 support for hardware, software and network issues.

You will install, maintain and troubleshoot desktops, laptops, printers and peripherals, manage user accounts, and coordinate with vendors.

Proficiency with Windows OS, MS Office 365, Active Directory, and ticketing tools is essential, along with strong communication and problem solving.

Qualifications

• Experience in IT Helpdesk / Desktop Support / Technical Support.
• Good knowledge of Windows OS and MS Office suite.
• Hands-on desktop/laptop troubleshooting and printer/peripheral support.
• Familiarity with ticketing tools (ServiceNow, Jira, Freshservice).
• Basic IT asset management and ITIL basics.

Responsibilities

• Provide L1/L2 technical support to employees for hardware, software and network issues.
• Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Troubleshoot Windows OS, MS Office, Outlook, Teams, and other business applications.
• Handle LAN/WAN, Wi-Fi, VPN and basic network connectivity.
• Manage user accounts, password resets, and access-related requests.
• Perform software installation, updates, patches, and basic system configuration.
• Maintain IT assets and update hardware/software inventory records.
• Monitor and resolve IT support tickets within defined timelines.
• Coordinate with vendors for IT services.
• Ensure IT security, antivirus, backup, and data protection practices.
• Prepare and maintain IT documentation, SOPs, and troubleshooting records.

Skills

Windows OS

Desktop troubleshooting

Networking TCP/IP

Wi-Fi

DNS/DHCP

MS Office 365

Active Directory

Printer troubleshooting

Communication skills

Problem solving

Tools

ServiceNow

Jira

Freshservice

Job description

Role & responsibilities

• Provide L1/L2 technical support to employees for hardware, software, and network-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Troubleshoot Windows OS, MS Office, Outlook, Teams, and other business applications.
• Handle LAN/WAN, Wi-Fi, VPN, and basic network connectivity issues.
• Manage user accounts, password resets, and access-related requests.
• Perform software installation, updates, patches, and basic system configuration.
• Maintain IT assets and update hardware/software inventory records.
• Monitor and resolve IT support tickets within defined timelines.
• Coordinate with vendors for hardware, software, internet, and other IT-related services.
• Ensure proper IT security, antivirus, backup, and data protection practices.
• Prepare and maintain IT documentation, SOPs, and troubleshooting records.

• Good knowledge of Windows Operating Systems
• Hands‑on experience with Desktop/Laptop troubleshooting
• Knowledge of Networking TCP/IP, LAN, WAN, DNS, DHCP, Wi‑Fi
• Good knowledge of MS Office / Microsoft 365
• Basic knowledge of Active Directory and user management
• Troubleshooting skills for printers and other peripherals
• Good communication and problem‑solving skills

Preferred candidate profile

• Experience in IT Helpdesk / Desktop Support / Technical Support
• Knowledge of ticketing tools such as ServiceNow, Jira, Freshservice, etc.
• Basic knowledge of IT asset management and ITIL processes.
• Relevant certifications such as CompTIA A+, Network+, Microsoft will be an advantage.