IT Administrator / IT Support Engineer

Phoenix Business Advisory; Ahmedabad District; On-site; INR 550,000 - 750,000; Full time

Job summary

Phoenix Business Advisory is seeking a hands‑on IT Administrator/IT Support Engineer in Ahmedabad to manage day‑to‑day IT needs, including hardware, software, systems, and network support. The role requires independent troubleshooting and ensuring smooth IT operations.

You will handle desktops, networks, user accounts, and security, while coordinating with vendors and maintaining assets and licenses. A relevant IT degree and 3–4 years’ experience are preferred.

Qualifications

• 3–4 years of experience in IT Support, System Administration, or similar role.
• Strong hands‑on knowledge of Windows, hardware troubleshooting, networking, and software support.
• Working knowledge of TCP/IP, DHCP, DNS, LAN/WAN, VPN, routers, and switches.
• Experience with Microsoft 365, Outlook, Active Directory/Azure AD, or similar administration tools.
• Good troubleshooting, problem‑solving, and communication skills.
• Ability to work independently and take ownership of day‑to‑day IT operations.
• Bachelor's degree or diploma in IT, Computer Science, Hardware & Networking, or a related field.

Responsibilities

• Manage and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Install, configure, update, and troubleshoot hardware, software, and operating systems.
• Provide day‑to‑day technical support to employees and resolve IT‑related issues.
• Manage office network, Wi‑Fi, LAN/WAN, internet connectivity, and basic VPN‑related issues.
• Manage user accounts, access permissions, Microsoft 365/Google Workspace, and email configurations.
• Handle employee IT onboarding and offboarding, including system allocation and access management.
• Maintain IT asset inventory, software licenses, warranties, and service records.
• Coordinate with external IT, hardware, software, and network vendors when required.
• Ensure antivirus, endpoint security, system updates, and basic data backup processes are maintained.
• Maintain basic IT documentation and recommend improvements to IT systems and infrastructure.

Skills

Windows OS troubleshooting

Hardware troubleshooting

Networking fundamentals

VPN setup & troubleshooting

Microsoft 365

Outlook

Active Directory/Azure AD

Communication

Independent work

Education

Bachelor's degree or diploma in IT / CS / Hardware & Networking

Tools

Microsoft 365

Outlook

Active Directory/Azure AD

Job description

We are looking for a hands‑on IT Administrator / IT Support Engineer to manage the organization’s day‑to‑day IT requirements, including hardware, software, systems, network, user support, and IT infrastructure. The ideal candidate should be capable of independently troubleshooting technical issues and ensuring smooth and uninterrupted IT operations.

Key Responsibilities:-

• Manage and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Install, configure, update, and troubleshoot hardware, software, and operating systems.
• Provide day‑to‑day technical support to employees and resolve IT‑related issues.
• Manage office network, Wi‑Fi, LAN/WAN, internet connectivity, and basic VPN‑related issues.
• Manage user accounts, access permissions, Microsoft 365/Google Workspace, and email configurations.
• Handle employee IT onboarding and offboarding, including system allocation and access management.
• Maintain IT asset inventory, software licenses, warranties, and service records.
• Coordinate with external IT, hardware, software, and network vendors when required.
• Ensure antivirus, endpoint security, system updates, and basic data backup processes are maintained.
• Maintain basic IT documentation and recommend improvements to IT systems and infrastructure.

Required Skills & Qualifications:-

• 3–4 years of experience in IT Support, System Administration, IT Infrastructure, or a similar role.
• Strong hands‑on knowledge of Windows, hardware troubleshooting, networking, and software support.
• Working knowledge of TCP/IP, DHCP, DNS, LAN/WAN, VPN, routers, and switches.
• Experience with Microsoft 365, Outlook, Active Directory/Azure AD, or similar administration tools.
• Good troubleshooting, problem‑solving, and communication skills.
• Ability to work independently and take ownership of day‑to‑day IT operations.
• Bachelor's degree or diploma in IT, Computer Science, Hardware & Networking, or a related field.

Preferred:-

• Experience with firewall, endpoint security, asset management, or ticketing systems.
• Certifications such as CCNA, A+, Network+, MCSA, or equivalent will be an advantage.