Senior IT Consultant

HTIC Global; Ernakulam; On-site; INR 700,000 - 1,100,000; Full time

Job summary

HTIC Global seeks an experienced IT Operations Specialist to support daily IT operations and infrastructure management. You will handle AD, Google Workspace, Office 365, and PBX, while ensuring security through firewall management and proactive troubleshooting.

You will implement ITSM processes, address escalations, and work closely with clients to tailor solutions. Training on IT systems and best practices will be part of your role.

Qualifications

• Bachelor's degree in IT or related field is required.
• Relevant certifications (ITIL, CompTIA, Microsoft) are a plus.
• 5-8 years of experience in IT operations and support.

Responsibilities

• Provide technical support for IT systems including Active Directory, Google Workspace, Office 365 and PBX.
• Manage and troubleshoot firewalls and network security issues.
• Assist in implementing and administering IT service management processes.
• Handle escalations and resolve complex technical issues promptly.
• Collaborate with clients to understand IT needs and provide tailored solutions.
• Conduct training sessions on IT systems and best practices.

Skills

Antivirus Installation

Email Configuration

Hardware Setup

IT Helpdesk

Ticketing

Network Troubleshooting

Software Installation

Backup Management

Systems Administration

Education

Bachelor’s degree in IT, Computer Science, or related field

Certifications (e.g., ITIL, CompTIA, Microsoft)

Tools

Active Directory

Google Workspace

Office 365

PBX systems

Firewalls

ITSM tools

Job description

Provide support for daily IT operations, including infrastructure management and advanced technical areas

Qualifications

Bachelor’s degree in IT, Computer Science, or a related field, Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are a plus.

Experience

5-8 years experience

Skills

Antivirus Installation Email Configuration Hardware Setup IT Helpdesk Ticketing Network Troubleshooting Software Installation Backup Management Systems Administration

Primary Responsibilities:

• Provide technical support for various IT systems, including Active Directory, Google Workspace, Office 365 and PBX systems.
• Manage and troubleshoot firewalls and network security issues.
• Assist in the implementation and administration of IT service management processes.
• Handle escalations and resolve complex technical issues in a timely manner.
• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Conduct training sessions IT systems and best practices.

Secondary Responsibilities:

• Collaborate with clients to understand their IT needs and provide tailoredsolutions.
• Conduct training sessions IT systems and best practices.