IT Specialist

Sudhir Power; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Sudhir Power is seeking an IT Support Specialist to install, configure, and maintain desktops, laptops, printers, and other IT hardware. You will troubleshoot hardware, Windows OS, drivers, and software, and perform OS installations and upgrades.

You will also handle networking, CCTV/NVR/DVR setups, and support for Windows Server, Active Directory, and office applications, with both onsite and remote assistance as needed. Strong communication and problem-solving skills are essential.

Qualifications

• Strong knowledge of computer hardware troubleshooting.
• Good knowledge of Windows installation and configuration.
• Knowledge of LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi, routers, and switches.
• Knowledge of printer and scanner troubleshooting.
• Basic knowledge of Windows Server and Active Directory is preferred.
• Knowledge of CCTV/NVR/DVR networking.
• Good troubleshooting and problem-solving skills.
• Ability to provide remote and onsite technical support.
• Good communication and coordination skills.

Responsibilities

• Install, configure, and maintain desktops, laptops, monitors, printers, scanners, and other IT hardware.
• Troubleshoot hardware, Windows OS, driver, software, and system performance issues.
• Install and configure Windows and required applications.
• Perform hardware upgrades, RAM/SSD replacement, formatting, and OS installation.
• Maintain IT asset records and track hardware allocation.

Skills

Computer hardware

Windows OS

LAN/WAN TCP/IP

Printer/Scanner

Windows Server/Active Directory

CCTV/NVR/DVR networking

Remote & onsite support

Communication skills

Problem solving

Tools

Windows OS

Active Directory

NVR/DVR systems

Printers & Scanners

Job description

1. Computer & Laptop Support

• Install, configure, and maintain desktops, laptops, monitors, printers, scanners, and other IT hardware.
• Troubleshoot hardware, Windows OS, driver, software, and system performance issues.
• Install and configure Windows and required applications.
• Perform hardware upgrades, RAM/SSD replacement, formatting, and OS installation.
• Maintain IT asset records and track hardware allocation.

2. Networking

• Install, configure, and troubleshoot LAN/WAN networks.
• Manage switches, routers, Wi-Fi access points, and network cables.
• Troubleshoot IP, DNS, DHCP, internet, and network connectivity issues.
• Configure shared folders, network printers, and user access permissions.
• Monitor network performance and resolve connectivity issues.

3. Server & Data Management

• Provide basic support for Windows Server and file-sharing environments.
• Manage user access and shared-folder permissions.
• Monitor backup systems and ensure important company data is backed up.
• Troubleshoot server, storage, and network-related issues.

4. CCTV & Security Systems

• Maintain CCTV cameras, NVR/DVR systems, and related networking.
• Troubleshoot camera connectivity and recording issues.

5. User Support

• Provide technical support to employees through onsite and remote assistance.
• Resolve IT-related Issues and user complaints timely.
• Support email, Microsoft Office, browsers, printers, scanners, and other business applications.
• Provide remote support to branch offices when required.

6. IT Security & Maintenance

• Install and maintain antivirus and endpoint security.
• Ensure regular Windows and software updates.
• Follow company IT security and data-protection policies.
• Identify and report potential security risks.

7. IT Inventory & Vendor Coordination

• Maintain records of computers, laptops, networking equipment, accessories, and other IT assets.
• Coordinate with external IT vendors/service providers for repairs and AMC services.
• Maintain warranty, AMC, repair, and replacement records.
• Recommend hardware replacement or upgrades when required.

Required Skills

• Strong knowledge of computer hardware troubleshooting.
• Good knowledge of Windows installation and configuration.
• Knowledge of LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi, routers, and switches.
• Knowledge of printer and scanner troubleshooting.
• Basic knowledge of Windows Server and Active Directory is preferred.
• Knowledge of CCTV/NVR/DVR networking.
• Good troubleshooting and problem-solving skills.
• Ability to provide remote and onsite technical support.
• Good communication and coordination skills