IT Executive

Growth For Impact; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Growth For Impact in Mumbai is seeking an IT Support specialist to provide on-site and remote assistance for desktops, laptops, printers, and peripherals. You will install and troubleshoot Windows OS, Office, Outlook, and business apps, and address LAN/Wi‑Fi connectivity issues.

You will manage biometric access, CCTV/NVR/DVR systems, AV gear for meeting rooms, and IT assets, while coordinating with vendors for repairs and warranty. Strong communication and independent work style are essential.

Qualifications

• Experience in IT support or desktop support is required.
• Strong knowledge of Windows OS, Office Suite, and Outlook.
• Hands-on troubleshooting for desktops, laptops, printers and peripherals.
• Basic understanding of LAN/WAN, TCP/IP, and Wi-Fi.
• Familiarity with CCTV/NVR/DVR and biometric devices.

Responsibilities

• Provide on-site and remote IT support with timely resolutions.
• Install, configure and troubleshoot Windows OS and Office.
• Troubleshoot network connectivity including LAN/WAN and Wi‑Fi.
• Install and maintain biometric access systems and CCTV/NVR/DVR.
• Support meeting room AV equipment and video conferencing systems.
• Maintain IT assets, tagging, documentation, and user accounts.
• Coordinate with vendors for warranty, AMC, and SLA compliance.
• Create and manage Windows Server/Active Directory user accounts.

Skills

Windows OS

Microsoft Office Suite

Outlook

Active Directory

Windows Server

Network troubleshooting

CCTV/NVR/DVR systems

IT asset management

Communication skills

Analytical skills

Tools

Windows Server

Active Directory

CCTV/NVR/DVR

Biometric devices

Networking hardware

Job description

ROLE

• Provide on-site and remote technical support for desktops, laptops, printers, and other IT peripherals.
• Install, configure, and troubleshoot Windows OS, Microsoft Office, Outlook, and business applications.
• Troubleshoot LAN, Wi‑Fi, internet connectivity, and basic network issues.
• Install and maintain biometric attendance/access control systems.
• Install, configure, and troubleshoot CCTV cameras, NVR/DVR systems.
• Support meeting room AV equipment, TVs, and video conferencing systems.
• Maintain IT assets, including asset tagging, documentation, and user accounts.
• Coordinate with vendors for hardware repairs, warranty, and AMC.
• Create, modify, disable, and manage user accounts on Windows Server/Active Directory
• Escalate complex issues to higher‑level support teams while ensuring SLA compliance

REQUIREMENTS

• 1‑3 years of experience in IT Support, Desktop Support, or System Administration.
• Strong knowledge of Windows Operating Systems, Microsoft Office Suite, and Outlook.
• Hands‑on experience with desktop, laptop, printer, and peripheral troubleshooting.
• Basic understanding of LAN, WAN, TCP/IP, Wi‑Fi, and network troubleshooting.
• Experience with CCTV systems, NVR/DVR setup, and biometric devices.
• Familiarity with Windows Server and Active Directory user management.
• Good understanding of IT asset management and documentation.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple support requests efficiently.