IT Support Engineer

GVK Emergency Management and Research Institute (GVK EMRI); Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

GVK Emergency Management and Research Institute (GVK EMRI) is seeking an IT Support Engineer for Naroda, Ahmedabad. The role emphasizes remote desktop and helpdesk support, with focus on basic software, hardware, and network setup.

Candidates should have at least 2 years of experience and be willing to work a 24x7 rotational shift. An Any Graduate or hardware networking course is acceptable for education.

Qualifications

• Proficiency in remote desktop and helpdesk software.
• Knowledge of IT basic software, hardware & network setup.
• Exceptional ability to prioritize and diagnose IT problem.
• Extensive experience in resolving call center web based applications.
• Proficiency in documenting processes and monitoring performance metrics.
• Ability to relay important application feedback to IT developers.
• Candidate must be agreed to work in 24*7 rotational shift mode.

Responsibilities

• Proficiency in remote desktop and helpdesk software.
• Knowledge of IT basic software, hardware & network setup.
• Prioritize and diagnose IT problems.
• Resolve call center web-based applications.
• Document processes and monitor performance metrics.
• Relay feedback to IT developers.
• Work in a 24x7 rotational shift.

Skills

Remote desktop

Helpdesk software

IT basics

Network setup

Call center apps

Documentation

Education

Any Graduate

Hardware networking course

Job description

We have an Urgent requirement of IT - Support Engineer for Naroda - Ahmedabad Location.

Role & Responsibilities:

Proficiency in remote desktop and helpdesk software

• Knowledge of IT basic software, hardware & network setup
• Exceptional ability to prioritize and diagnose IT problem.
• Extensive experience in resolving call center web based applications.
• Proficiency in documenting processes and monitoring performance metrics.
• Ability to relay important application feedback to IT developers.
• Candidate must be agreed to work in 24*7 rotational shift mode.

Education : Any Graduate or Related hardware networking course

Experience : Minimum 2+ years of experience