Technical Support Executive

Mauleen Ashokbhai Shah; Vadodara; On-site; INR 250,000 - 360,000; Full time

Job summary

Mauleen Ashokbhai Shah in Vadodara is seeking a capable Application Support professional to handle support for existing applications, respond to queries by email and phone, and manage all technical tickets. You will install, train, and support clients while collaborating with global teams.

English fluency is mandatory, with 3-4 years of experience in application support. The role requires office-based night shifts and strong familiarity with web technologies such as ASP.NET, HTML, and SQL,

Qualifications

• Excellent communication skills in English (Mandatory).
• Night shift work from Office in Vadodara.
• 3-4 years of experience in application support.

Responsibilities

• Provide support for existing applications.
• Respond to customer queries over mail and phone.
• Handle all tickets related to technical support.
• Provide Installation, training and support to the client.
• Ability to work in a virtual team across geographies.
• Act as a bridge between customers and IT/Developers.
• Participation in providing training to customers as required.
• Documenting troubleshooting and problem resolution steps.

Skills

Communication

English language

Tools

ASP.NET

HTML

SQL

Job description

Role & responsibilities

• Provide support for existing applications
• Respond to customer queries over mail and phone
• Handle all tickets related to technical support
• Provide Installation, training and support to the client
• Ability to work in a virtual team across geographies
• Act as a bridge between customers and IT/Developers
• Participation in providing training to customers as required
• Documenting troubleshooting and problem resolution steps

Preferred candidate profile

Male candidates only (It is a night shift, work from Office)

3-4 years' experience. Need candidates from Vadodara only.

Excellent communication skills in English (Mandatory)

• US client technical support preferred.
• Technical expertise in Application Support
• Hands-on experience with ASP.NET, HTML, and SQL will be an advantage
• Firm Grasp of how the web / mobile works, networking, and software products