IT SUPPORT - Assistant Manager

Supra Pacific Financial Services; Ernakulam; On-site; INR 300,000 - 600,000; Full time

Job summary

Supra Pacific Financial Services in Kerala is seeking an IT Infrastructure & Support specialist to manage IT systems, networks, and servers, ensuring uptime and reliable operations. You will support NBFC applications, oversee backups, security, and regulatory compliance, and coordinate with vendors for IT services and asset management.

You will handle L1/L2 technical support, user access controls, and audit readiness, while assisting in new system implementations and branch IT setups across the

Responsibilities

• Manage IT infrastructure (systems, network, servers) and ensure uptime
• Provide technical support and resolve user issues (L1/L2)
• Support NBFC applications (LMS, CRM, accounting systems)
• Ensure data security, backups, and compliance with regulations
• Handle user access, system permissions, and audit requirements
• Coordinate with vendors for IT services and asset management
• Monitor IT performance and maintain reports
• Support new system implementations and branch IT setup

Job description

• Manage IT infrastructure (systems, network, servers) and ensure uptime
• Provide technical support and resolve user issues (L1/L2)
• Support NBFC applications (LMS, CRM, accounting systems)
• Ensure data security, backups, and compliance with regulations
• Handle user access, system permissions, and audit requirements
• Coordinate with vendors for IT services and asset management
• Monitor IT performance and maintain reports
• Support new system implementations and branch IT setup