It Executive

Gaurs; Ghaziabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Gaurs is seeking an IT Support professional to provide tier-1/2 technical assistance for desktops, laptops, printers, and network connectivity. The role covers user account management, password resets, and ensuring smooth access to systems and applications.

You will configure operating systems, manage Active Directory, handle hardware onboarding, and coordinate with vendors for asset procurement and maintenance, while ensuring security practices are followed.

Qualifications

• Experience providing desktop/laptop/printing support and basic IT troubleshooting.
• Familiarity with Active Directory user/account management and permissions.
• Knowledge of network basics including LAN/WAN and VPN connectivity.

Responsibilities

• Provide technical support to employees for desktops, laptops, printers, network connectivity, and IT issues.
• Handle employee support requests including password resets and account management.
• Install, configure, and troubleshoot operating systems and software applications.

Skills

Technical support

Active Directory

Network troubleshooting

Remote desktop support

VPN connectivity

Hardware asset management

Vendor coordination

Tools

Remote Desktop Services

VPN

Antivirus software

Job description

• Provide technical support to employees for desktops, laptops, printers, network connectivity, and IT-related issues.
• Handle employee support requests including password resets, user account management, and access-related issues.
• Install, configure, and troubleshoot operating systems, software applications, and peripheral devices.
• Manage Active Directory, domain user creation, folder sharing permissions, and user access controls.
• Support LAN, WAN, Wi-Fi, VPN, and network infrastructure to ensure uninterrupted business operations.
• Prepare and configure new laptops, desktops, and IT assets for new employee onboarding.
• Maintain inventory records of desktops, laptops, printers, networking devices, and other IT assets.
• Monitor and manage Remote Desktop Connections (RDC) and provide remote user support.
• Coordinate with vendors and service providers for hardware procurement, AMC, repairs, and maintenance activities.
Perform regular system updates, backups, antivirus management, and security checks.
• Maintain IT documentation, asset registers, support logs, and service reports.
• Assist in implementation of IT policies, cybersecurity practices, and technology initiatives across the organization.