IT Home Agent Support Specialist

TP; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

TP in Mumbai is seeking an IT Support professional to provide day-to-day technical assistance for hardware and software systems. You will diagnose problems through user discussions, troubleshoot issues, and ensure timely resolution to user queries and complaints.

The role requires a solid understanding of IT infrastructure and problem escalation, with a proactive approach to improving day-to-day IT operations in a busy environment.

Qualifications

• Provides day-to-day technical support to users for a range of hardware and software systems.
• Diagnoses problems through discussion with users, troubleshoots, and escalates issues when needed.

Responsibilities

• Manages and oversees implementation of short-term IT activities within the team.
• Delivers professional responsibilities focusing on excellence and may supervise junior staff.

Job description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of usersproblems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn''t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.