IT Service Desk Analyst II

TGBPL TP India - GBS; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

TGBPL TP India - GBS in Gurugram District is looking for a Technical Support Specialist to provide day-to-day technical support for hardware and software systems. The role involves troubleshooting user issues, assisting in IT infrastructure improvements, and leading junior team members in their operational tasks.

The ideal candidate will have a professional or university degree and 1-2 years of relevant experience. Strong troubleshooting skills and the ability to develop effective solutions are essential for this position.

Qualifications

• 1–2 years of practical professional experience in a related area.
• Full proficiency in executing established technical support standards.
• Ability to share best practices and develop relevant solutions.

Responsibilities

• Provide day-to-day technical support for hardware and software systems.
• Respond to and diagnose problems through discussion with users.
• Assist in hardware and software evaluation and recommend improvements.
• Serve as a formal team leader for junior co-workers.

Skills

Technical support

Troubleshooting

IT infrastructure improvement

Education

Professional or university degree

Job description

Responsibilities

• Provide day‑to‑day technical support for a range of hardware and software systems.
• Respond to and diagnose problems through discussion with users, including troubleshooting, fault rectification and problem escalation.
• Provide effective and timely resolution of users’ problems, queries, or complaints.
• Assist in hardware and software evaluation and recommend upgrades or improvements to the IT infrastructure.
• Execute established standards independently within set frames and schedules.
• Continuously improve day‑to‑day activities and processes.
• Serve as a formal team leader for junior co‑workers and set day‑to‑day operational objectives when applicable.

Qualifications

• Professional or university degree with approximately 1–2 years of practical professional experience in a related area.
• Full proficiency in executing established technical support standards.
• Strong troubleshooting skills and the ability to share best practices and develop relevant, appropriate solutions.

Teleperformance is an Equal Opportunity Employer.