Desktop & Site Support Engineer

TP; Mohali; On-site; INR 180,000 - 250,000; Full time

Job summary

TP is seeking a capable IT support professional to handle day-to-day technical issues across hardware and software in our Mohali office. You will respond to user queries, diagnose problems, perform troubleshooting, and escalate when needed.

With 1–2 years of relevant experience and a professional degree, you will contribute to evaluating IT infrastructure and recommending upgrades. You may mentor junior staff and help define daily objectives to improve operations.

Qualifications

• 1–2 years of practical professional IT experience in a related area.
• Degree or diploma in information technology or related field.
• Proactive in sharing knowledge and improving day-to-day processes.

Responsibilities

• Provide day-to-day technical support for hardware and software.
• Diagnose problems through user discussions and troubleshoot.
• Recommend upgrades or improvements to IT infrastructure.
• Lead junior teammates and set day-to-day objectives.

Skills

Troubleshooting

Customer support

Problem escalation

Independent work

Leadership potential

Education

Professional/university degree

Tools

IT hardware

IT software

Job description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of usersproblems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.