IT Service Desk Analyst II

TP; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

TP in Gurugram District, Haryana, is seeking a Technical Support Specialist responsible for providing day-to-day technical support for hardware and software systems. The role involves troubleshooting issues, diagnosing problems, and recommending improvements for IT infrastructure.

Ideal candidates should have a professional degree and 1-2 years of experience in a related field, demonstrating proficiency in technical support and user communication.

Qualifications

• 1-2 years of practical professional experience in IT support.
• Ability to diagnose and solve hardware/software issues.
• Experience in providing technical support to employees.

Responsibilities

• Provide technical support for hardware and software related systems.
• Diagnose and troubleshoot issues based on user discussions.
• Assist in evaluating hardware and software improvements.

Skills

Technical support

Troubleshooting

User communication

IT infrastructure improvement

Education

Professional/university degree

Job description

Job Description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. Provides effective and timely resolution of users' problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Positions at this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant or appropriate solutions. Positions at this level are expected to continuously improve day-to-day activities and processes.

Can be a formal team leader of more junior co‑workers and may set day‑to‑day operational objectives.

Teleperformance is an Equal Opportunity Employer.