Desktop Support Engineer

TP; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

TP in Bengaluru, India seeks an IT support professional to provide day-to-day assistance to employees on hardware and software systems. You will diagnose issues through user discussions, troubleshoot faults, and escalate problems when needed to keep operations running smoothly.

The role expects independence within set guidelines, a professional degree with about 1–2 years of relevant experience, and a willingness to share best practices and help improve day-to-day IT processes.

Qualifications

• Knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
• Able to work independently within set frames and follows set course; continuous improvement mindset.
• Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Responsibilities

• Provide day-to-day technical support to employees for hardware and software systems.
• Respond to and diagnose problems through discussion with users, including troubleshooting, fault rectification and problem escalation.
• Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.

Skills

Troubleshooting

Problem escalation

Customer support

IT infrastructure

Education

IT/CS degree

Job description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of usersproblems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.