Assistant Manager – Information Technology

TP; Mumbai; On-site; INR 550,000 - 900,000; Full time

Job summary

TP in Mumbai seeks an IT support professional to provide day-to-day technical assistance for hardware and software systems. You will diagnose issues through user discussions, troubleshooting, fault rectification and escalation.

The role includes evaluating hardware/software and recommending IT infrastructure upgrades, while potentially supervising less experienced staff and driving short-term team activities to improve daily processes.

Qualifications

• Provides day-to-day technical support to employees for hardware and software systems.
• Diagnoses problems through discussions with users, troubleshooting, fault rectification and escalation.
• Assists in hardware and software evaluation and recommends upgrades to IT infrastructure.
• Possesses comprehensive knowledge of the discipline and executes specialized projects.
• Generates own workload and may supervise less experienced professionals.
• Seeks to significantly improve day-to-day activities and processes.

Responsibilities

• Provide day-to-day technical support to employees for hardware and software systems.
• Respond to problems through discussions with users, troubleshoot, fault rectify and escalate.
• Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
• Possess comprehensive knowledge of the discipline; execute specialized projects and activities.
• Manage and oversee implementation of short-term activities within the team.

Job description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of usersproblems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn''t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.