IT Service Desk Analyst II

TP; Mumbai; On-site; INR 30,000 - 42,000; Full time

Job summary

TP is seeking a hands-on IT support specialist to provide day-to-day technical assistance to employees across hardware and software systems. You will diagnose problems, perform troubleshooting, and escalate issues when needed to ensure timely resolution.

You will contribute to evaluating hardware and software, recommending upgrades, and helping strengthen the IT infrastructure to support Mumbai operations. The role also involves developing knowledge, sharing best practices, and guiding junior

Qualifications

• Day-to-day technical support for hardware and software systems.
• 1–2 years of practical professional experience in the field.
• Identify improvements to IT infrastructure.

Responsibilities

• Follow established standards and work independently within set frames.
• Develop own knowledge, share best practices and develop relevant solutions.
• May lead a small team and set day-to-day objectives.

Skills

Troubleshooting

Technical support

Problem diagnosis

Education

Professional/university degree

Job description

Job Summary

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of usersproblems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Responsibilities

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.