IT Executive / IT Support Engineer

Bisleri; Ahmedabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Bisleri is seeking an experienced IT Executive / IT Support Engineer to manage day-to-day IT operations at our plant/branch in Gujarat. You will provide technical support to employees, manage IT infrastructure, and assist with ERP-related tasks to ensure smooth business activity.

You will install, configure and maintain desktops, laptops, printers, and network equipment, troubleshoot Windows, Office apps, email, antivirus and other business software, and coordinate with central IT and ERP teams

Qualifications

• Experience in managing day-to-day IT operations at an industrial plant or branch location.
• Hands-on hardware/software troubleshooting across desktop PCs, printers and networked devices.
• Familiarity with ERP systems and ERP-related user support workflows.
• Ability to follow IT security policies and maintain documentation.

Responsibilities

• Provide day-to-day IT support to employees across departments and resolve hardware, software and system-related issues.
• Install, configure and maintain desktops, laptops, printers, scanners and other IT equipment.
• Troubleshoot Windows operating systems, Microsoft Office, email applications, antivirus and other business software.
• Support IT infrastructure, including LAN, Wi-Fi, network connectivity, routers and switches.
• Handle new system setup, software installation, user account creation and access management.
• Provide support for ERP applications and assist users in resolving system access, transaction and application-related issues.
• Coordinate with the central IT team, ERP support team and external vendors for issue resolution and maintenance.
• Maintain IT asset inventories, software records, service requests and troubleshooting documentation.
• Ensure timely resolution of IT issues to minimize disruption to business operations.
• Follow IT security policies, data protection practices, backup procedures and company IT guidelines.
• Support IT equipment procurement, installation, configuration and replacement as required.

Skills

IT Support

Desktop Support

IT Infrastructure

Hardware Troubleshooting

Software Installation

Windows OS

LAN WAN Networking

ERP Support

MS Office

Outlook

Printer Support

User Access Management

IT Asset Management

Vendor Coordination

Job description

IT Executive / IT Support Engineer

Department: Information Technology
Work Location: Plant / Branch Location
Experience: 35 Years
Industry Preference: Manufacturing / FMCG preferred

Job Summary :

We are looking for an experienced IT Support professional to manage day-to-day IT operations at our plant/branch. The role involves providing technical support to employees, managing IT infrastructure, hardware and software setup, troubleshooting technical issues, and supporting ERP-related operations to ensure smooth and uninterrupted business activities.

Key Responsibilities

• Provide day-to-day IT support to employees across departments and resolve hardware, software and system-related issues.
• Install, configure and maintain desktops, laptops, printers, scanners and other IT equipment.
• Troubleshoot Windows operating systems, Microsoft Office, email applications, antivirus and other business software.
• Support IT infrastructure, including LAN, Wi-Fi, network connectivity, routers and switches.
• Handle new system setup, software installation, user account creation and access management.
• Provide support for ERP applications and assist users in resolving system access, transaction and application-related issues.
• Coordinate with the central IT team, ERP support team and external vendors for issue resolution and maintenance.
• Maintain IT asset inventories, software records, service requests and troubleshooting documentation.
• Ensure timely resolution of IT issues to minimize disruption to business operations.
• Follow IT security policies, data protection practices, backup procedures and company IT guidelines.
• Support IT equipment procurement, installation, configuration and replacement as required.

Key Skills :

IT Support, Desktop Support, IT Infrastructure, Hardware Troubleshooting, Software Installation, Windows OS, LAN, WAN, Networking, Router, Switches, ERP Support, MS Office, Outlook, Printer Support, User Access Management, IT Asset Management, Vendor Coordination.