IT Executive

Industrybuying; Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

Industrybuying is seeking an experienced IT Executive to oversee day-to-day IT operations and provide end-user support across Windows, macOS, and Linux environments. You will troubleshoot hardware, software, and network issues while maintaining asset inventories and supporting onboarding/offboarding processes.

The role focuses on hands-on administration, incident resolution, and coordination with vendors to ensure smooth IT services with strong stakeholder communication.

Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
• Experience in IT operations and end-user support.
• Strong OS troubleshooting across Windows, macOS and Linux.

Responsibilities

• Provide L1/L2 technical support to employees for hardware, software, OS, network, and system-related issues.
• Manage and troubleshoot Windows, macOS, and Ubuntu/Linux operating systems.
• Install, configure, upgrade, and maintain laptops, desktops, printers, and other IT peripherals.
• Diagnose and resolve OS, hardware, software, application, and connectivity issues.
• Manage onboarding/offboarding, asset recovery, and IT asset inventory.

Skills

IT Operations

System Administration

End-user Support

Networking concepts

Problem solving

Communication skills

Stakeholder management

Independent operations

Education

Bachelor's degree / Diploma in CS or IT

Tools

Microsoft 365

Google Workspace

IT ticketing systems

Endpoint/device management tools

Asset management tools

Job description

We are looking for an experienced IT Executive to manage day-to-day IT operations, provide

end-user support, troubleshoot technical issues, and ensure the smooth functioning of the

organization's IT infrastructure. The ideal candidate should have strong hands-on expertise

across Windows, macOS, and Ubuntu/Linux operating systems, along with good knowledge

of networking, hardware, software, and IT asset management.

Key Responsibilities

• Provide L1/L2 technical support to employees for hardware, software, OS, network, and system-related issues.
• Manage and troubleshoot Windows, macOS, and Ubuntu/Linux operating systems.
• Install, configure, upgrade, and maintain laptops, desktops, printers, and other IT peripherals.
• Diagnose and resolve OS, hardware, software, application, and connectivity issues. commands, package management, permissions, services, logs, and troubleshooting.
• Handle macOS administration and troubleshooting, including system configuration, software installation, updates, security settings, user management, and hardware compatibility.
• Manage Windows administration and troubleshooting, including system configuration, updates, software installation, and user support.
• Troubleshoot LAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and internet connectivity issues.
• Manage employee IT onboarding and offboarding, including device allocation, account/access setup, configuration, and asset recovery.
• Maintain and update the IT asset inventory, including laptops, desktops, peripherals, software, and licenses.
• Manage user accounts, access permissions, software installations, and IT applications.
• Monitor system security, antivirus/endpoint protection, OS updates, and basic IT compliance.
• Coordinate with external vendors for hardware repairs, AMC, networking, internet, and other IT services.
• Maintain IT documentation, asset records, configurations, SOPs, and troubleshooting logs.
• Track and resolve IT support requests within defined timelines.
• Identify recurring IT issues and recommend solutions to improve system reliability and employee productivity.
• Support implementation and rollout of new IT tools, applications, systems, and infrastructure.

Must-Have Skills

• 3–5 years of relevant experience in IT Support, IT Operations, or System Administration.
• Strong proficiency in Windows, macOS, and Ubuntu/Linux OS, with comprehensive hands‑on experience in system administration, configuration, troubleshooting, security, and end‑user support.
• Strong knowledge of hardware and software troubleshooting.
• Good understanding of networking concepts and troubleshooting.
• Experience in IT asset management and user/access management.
• Strong problem‑solving and analytical skills.
• Good communication and stakeholder management skills.
• Ability to independently manage day‑to‑day IT operations in a fast‑paced environment.

Qualification

Bachelor's degree/diploma in Computer Science, Information Technology, or a related field.

Preferred Skills

• Experience with Microsoft 365 / Google Workspace.
• Exposure to IT helpdesk/ticketing systems.
• Knowledge of endpoint/device management tools.
• Basic understanding of cloud platforms and IT security.
• Experience supporting IT infrastructure in a mid‑sized organization.

Hardware & Software Troubleshooting | IT Asset Management | User Access Management