System and IT Executive

Asia Pacific Institute of Management (AIM); New Delhi; Sur place; INR 350 000 - 520 000; Plein temps

Résumé du poste

Asia Pacific Institute of Management (AIM) in Delhi seeks an experienced System & IT Support Executive to manage daily IT operations, support employees, and maintain the company’s IT infrastructure, hardware, software, and network connectivity.

The role requires 5+ years in IT/desktop support, strong Windows 10/11 know-how, AD and Office 365 administration, and solid problem‑solving and communication skills.

Qualifications

• 5+ years in IT/Desktop/Systems support.
• Strong Windows 10/11 installation and troubleshooting.
• Hardware, software, peripherals knowledge.
• LAN/WAN, TCP/IP, DNS, DHCP, VPN familiarity.
• Experience with AD and user access management.
• Good troubleshooting and communication skills.

Responsabilités

• Install, configure, and troubleshoot desktops, laptops, printers.
• Maintain Windows OS and business applications.
• Provide hardware and software support for employees.
• Manage user accounts and Active Directory.
• Configure Outlook and Microsoft 365 apps.
• Troubleshoot network connectivity incl. VPN.
• Manage IT assets, licenses, and inventory.
• Coordinate with vendors and document support tickets.
• Ensure timely resolution of IT issues.

Connaissances

IT Support

Windows Troubleshooting

Active Directory

Networking

Office 365

Data Backup

Troubleshooting

Formation

Bachelor's or Diploma in CS/IT

Outils

Microsoft 365

Outlook

Description du poste

Job Title: System & IT Support Executive

Experience: 5 Years
Department: IT / Information Technology
Employment Type: Full-Time

Job Description

We are looking for an experienced System & IT Support Executive to manage daily IT operations, provide technical support to employees, and maintain the company's IT infrastructure, computer systems, hardware, software, and network connectivity.

Key Responsibilities

• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Install and maintain Windows 10/11 operating systems, drivers, and business applications.
• Provide technical support for hardware, software, email, and operating system issues.
• Manage user accounts, password resets, access permissions, and Active Directory.
• Configure and troubleshoot Microsoft Outlook, Microsoft Office, and Microsoft 365 applications.
• Troubleshoot LAN, Wi-Fi, internet, VPN, and other network connectivity issues.
• Maintain antivirus protection, system updates, security patches, and data backup.
• Manage IT assets, inventory, software licenses, warranties, and equipment allocation.
• Coordinate with vendors and service providers for IT-related issues.
• Maintain IT documentation, support tickets, and asset records.
• Ensure smooth functioning of IT systems and timely resolution of employee IT issues.

Educational Qualification

Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.

Salary:

As per industry standards and candidate experience.

Preferred candidate profile

equired Skills

• Minimum 5 years of experience in IT Support, Desktop Support, or System Administration.
• Strong knowledge of Windows 10/11 installation and troubleshooting.
• Good understanding of computer hardware, software, and peripherals.
• Knowledge of LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Experience with Microsoft Office, Outlook, and email configuration.
• Working knowledge of Active Directory and user access management.
• Familiarity with antivirus, endpoint security, and data backup.
• Excellent troubleshooting, communication, and problem-solving skills.