IT Support Executive - Bhiwadi (Rajasthan)

Lenskart; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Lenskart in Gurugram invites an IT Support Engineer to provide end-to-end support for plant IT systems, production floor equipment, and user devices, ensuring high uptime and adherence to IT standards.

You will assist with MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation, while coordinating with vendors and cross-functional teams to maintain smooth manufacturing operations.

Qualifications

• Bachelors degree in Computer Science, IT, Electronics, or related field.
• 2 to 5 years IT support experience, preferably in a manufacturing plant.
• Strong knowledge of Windows OS and Active Directory.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs).
• Experience with OT/IT integration preferred.
• Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.

Responsibilities

• Provide first- and second-line IT support for desktops, printers, scanners, and production terminals.
• Troubleshoot hardware, software, and network issues raised by plant users.
• Install, configure, and maintain Windows OS and industrial applications.
• Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor devices.
• Maintain LAN/WAN connectivity, CCTV, access control, and IP telephony.
• Coordinate installation, updates, and patching for plant-critical applications.
• Perform preventive maintenance and maintain asset inventory and AMC records.
• Provide technical guidance to employees and conduct basic training.
• Coordinate with vendors for servicing and AMC; work with cross-functional teams.

Skills

Windows OS

Active Directory

Networking basics

OT/IT integration

Troubleshooting

Vendor coordination

User training

Analytical skills

Time management

Education

Bachelor's degree in Computer Science / IT / Electronics

Tools

CompTIA A+

CompTIA N+

CCNA

Microsoft MCP

Job description

Role Summary

The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity.

Technical Support

• · Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals.
• · Diagnose and resolve hardware, software, and network issues raised by plant users.
• · Install, configure, and maintain Windows OS, industrial applications, and security software.

Manufacturing Systems & Applications

• · Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
• · Troubleshoot connectivity between OT (Operational Technology) and IT systems.
• · Coordinate installation, updates, and patching for plant-critical applications.

Network & Infrastructure

• · Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony.
• · Coordinate with central IT for firewall policies and network security.

Maintenance & Compliance

• · Perform periodic preventive maintenance across plant systems.
• · Maintain asset inventory, AMC records, and compliance documentation.
• · Support IT audits, data backup, antivirus deployment, and patch compliance.

User Support & Training

• · Provide technical guidance to employees on system usage, safety, and best practices.
• · Conduct basic training sessions for plant and office staff.

Vendor & Stakeholder Coordination

• · Liaise with vendors for equipment servicing, component replacement, and AMC.
• · Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations.

Required Skills & Competencies

• · Strong knowledge of Windows OS, Active Directory, user management.
• · Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
• · Experience supporting manufacturing environments, OT/IT integration (preferred).
• · Hands-on exposure to industrial peripherals, barcode systems, production terminals.
• · Familiarity with CCTV, access control, printers, handheld devices.
• · Good analytical and troubleshooting capabilities.
• · Ability to prioritize and resolve issues under time pressure.
• · Bachelors Degree in Computer Science, IT, Electronics, or related field.
• · 2 to 5 years of IT support experience, preferably in a manufacturing plant.
• · Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.