System Admin

Darwinbox Digital Solutions Pvt. Ltd.; Indore District; On-site; INR 450,000 - 600,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. is seeking an System Administrator level 1 to manage desktops, laptops, and end-user devices across the office.

You will diagnose issues in Windows, macOS, and Android environments and resolve network problems to minimize downtime. You will use Freshservice, ManageEngine Desktop Central, and Jamf Pro to monitor inventory, tickets, and compliance while coordinating application installations and security updates.

Qualifications

• Able to support Windows, macOS, and Android devices.
• Experience with Freshservice and ManageEngine Desktop Central.
• Experience with MDM tools like Jamf Pro and Manage Engine Desktop Central.
• Proficient with VOIP/teleconferencing systems (Google Meet/Zoom/Slack).
• Troubleshoot wireless networks, printers, AV equipment, and network services.

Responsibilities

• Oversee end-user devices and software across the organization.
• Resolve issues with Windows, macOS apps, and networking to minimize downtime.
• Monitor tickets and SLAs; escalate to senior teams as needed.
• Provide on-site support for office technology and conferencing setups.
• Maintain security protocols and perform updates/patch management.

Skills

Technical support

VPN/DNS/TCP-IP

Communication

Teamwork

Tools

Freshservice

ManageEngine Desktop Central

Jamf Pro

Netskope WebGateway

Bitdefender

Indefend

Google Meet

Zoom

Slack

Job description

Job Description for System AdministratorL1:

Key Responsibilities:

• Oversee the management and maintenance ofdesktops, laptops, and other end-user devices throughout the organization.
• Diagnose and swiftly resolve a wide rangeof issues related to Windows and MacOS applications, as well as networkingproblems, to minimize downtime.
• Troubleshoot basic network connectivityissues in LAN/WAN environments.
• Resolve system-related problems,including software installations and antivirus updates, as needed.
• Generate reports and dashboards tomonitor compliance status, software inventory, hardware inventory, and otherkey performance indicators using tools like Manage Engine Desktop Central, JamfBusiness, and Freshservice reporting tools.
• Coordinate and implement the installationof client- and department-specific applications and systems. This includes thecreation, management, access provision, and administration of vendor-specificsoftware and applications.
• Proactively elevate tickets to theappropriate senior team members or specialists.
• Actively monitor the onboarding pipelineand ticket queues, ensuring that all requests are handled according to ServiceLevel Agreements (SLAs).
• Conduct regular system audits andupgrades to enhance performance and mitigate risks.
• User review: Monthly user review in allthe application and systems.
• Research and identify solutions to bothsoftware and hardware issues.
• Prioritize and manage multiple openissues simultaneously.
• Be dependable, accountable, andresponsive to customer and business needs; willing to be on call to supportcritical issues that arise at any time during weekdays or weekends.
• Provide troubleshooting and technicalsupport for cloud applications and productivity tools.
• Deliver on-site support for officetechnology, including wireless networks, audio/video conferencing, and callcenter suites.

Required Skills and Qualifications:

• Proficient technical support skills withlaptop hardware (Windows 10, macOS) and Android devices (Mandatory).
• Experience with Freshservice and ManageEngine Desktop Central (Mandatory).
• Experience with Mobile Device Managementtools such as Manage Engine Desktop Central and Jamf Pro, as well as endpointsecurity tools like Netskope WebGateway, Bitdefender, and Indefend (Mandatory).
• Capable of supporting VOIP call centersuites, teleconferencing systems, and communication tools such as Google Meet,Zoom, and Slack.
• Ability to troubleshoot and supportinfrastructure components, including wireless networks, multi-functionprinters, AV equipment, and networking (TCP/IP, DNS, etc.) (Mandatory).
• Proficient in system maintenance,including updates and patch management.
• Strong troubleshooting skills toeffectively diagnose and resolve hardware and software issues (Mandatory).
• Ability to implement and manage securityprotocols to protect organizational data against unauthorized access andthreats.
• Knowledge of hardware maintenance toensure the continuous functionality of all IT equipment.
• Candidates residing in Bengaluru only arerequired.
• Expertise in server management to ensurereliability, security, and performance of server resources.
• Strong technical troubleshooting andproblem-solving capabilities.
• Organized and able to adapt to changingpriorities.
• Team-oriented collaborator willing toshare knowledge and experience.
• Solid communicator with the ability toprovide professional documentation.