Support Executive_IT IS_Service Desk

Tata Consultancy Services; Gurugram District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced IT professional to provide desktop EUC support in a fast-paced environment. The role involves handling end-user hardware and software issues, implementing new systems, and ensuring smooth ongoing IT operations.

You will deploy and manage Active Directory, configure GPOs, and collaborate with IT teams to meet infrastructure targets. The position requires flexibility for 24x7 shifts and after-hours support.

Qualifications

• At least 4 years of Desktop EUC experience.
• Experience in Microsoft Active Directory deployment and GPOs.
• Experience in incident, request, problem and change management processes.
• Experience in RFP documentation, clarification, negotiation and procurement cycles.
• Experience in MS Windows environment and application support.
• Experience in End user device deployment and planning in manufacturing environments is a plus.

Responsibilities

• Provide IT Support to existing infrastructure, implement new systems, maintain and resolve issues.
• Provide technical support to end users for hardware and software issues.
• Install hardware equipment, software and maintenance agreements.
• Perform acceptance testing of installed or upgraded equipment.
• Oversee integration and ongoing operations of systems to minimize disruption.
• Prepare, propose, implement and track IT policies, processes and standards.
• Respond to and resolve service tickets within SLA.
• Conduct ad-hoc root cause analysis and develop checklists for common problems.
• Work with IT teams and partners to meet technology targets for infra, cloud, network and telecoms.
• Be prepared to work in 24x7 shifts and outside business hours when needed.
• Collaborate to upskill Bottom Quartile workers.

Skills

Windows OS

Active Directory

IT Support

GPO Management

Incident Management

Change Management

Networking Basics

24x7 Shift Ready

Vendor Coordination

Root Cause Analysis

Tools

MS Windows

Job description

1. Atleast 4 years of experience in Desktop EUC environment using leading methodologies (Windows 7 & 10 platforms) & processes with some network and firewall knowledge preferred.

2. Provide IT Support to existing infra, implement new systems, maintain and resolve and analyze issues and provide mitigation or preventive solutions.

3. Provide technical support to end users on various technical issues and problems relating to hardware and software

4. Install hardware equipment, software and maintenance agreements

5. Perform acceptance testing of installed/upgraded equipment

6. Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption

7. Prepare, propose, implement and track projects, policies, procedures and standards relating to Technology Management, IT security and infrastructure as a whole.

8. Respond, document and resolve service tickets in a timely manner and according to Service Level Agreements.

9. Perform ad-hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention

10. Experience in RFP documentation, clarification, negotiation and completion of procurement cycle

11. Experience in MS Windows environment & application support.

12. Knowledge in Microsoft Active Directory. Proficient and deep understanding on Microsoft Active Directory including deploying, configuring and managing GPOs

13. Experience in implementing or working in environment with Network Access Control solutions with posture checks

14. Experience in End user device deployment and planning in manufacturing industry is an added advantage.

15. Sound understanding and hands on experience in all phases of the project lifecycle

16. Effective written and verbal communication skills

17. Provide technical direction in detailed design to projects and programs

18. Work with IT teams and partners to establish technology targets for infrastructure, cloud, network and telecommunications systems

19. Should be ready to work in 24X7 Shifts

20. Flexibility to work outside of Business Hours to support any critical issues

21. Closely work with Bottom Quartile workers and ensure in upskilling them

22. Knowledge on and ability to follow Incident, Request, Problem and Change Management Process.

23. Ability to work on multiple concurrent tasks with conflicting priorities

24. Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams