IT Executive

Anika Industries; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Anika Industries in Chennai is seeking aTechnical Support Specialist to address hardware, software, and network issues for clients. You will handle desktop problems and provide remote help by phone or email, with onsite visits for complex cases.

Collaborating with other teams, you will ensure timely resolutions and maintain high customer satisfaction by following established support processes and documenting solutions and steps taken.

Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.

Job description

Roles and Responsibilities

• Provide technical support for computer hardware, software, and network issues.
• Troubleshoot and resolve desktop-related problems, including hardware networking and system support.
• Offer remote assistance to clients via phone or email.
• Conduct onsite visits for complex technical issues that require hands-on support.
• Collaborate with other teams to ensure seamless resolution of customer queries.