It Executive

Thyrocare; Navi Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Thyrocare in Navi Mumbai seeks an IT Help Desk professional to support warehouse operations. You will be the frontline for technical issues, assisting staff on-site and remotely, and ensuring smooth hardware, software and network performance.

Role requires 1-3 years IT support experience, strong problem-solving, and excellent communication. Willingness for shifts and teamwork will help you succeed in this role.

Qualifications

• 1-3 years in IT support, preferably in a warehouse/logistics setting.
• Strong knowledge of computer hardware, operating systems, and software applications; basic networking.

Responsibilities

• Act as first point of contact for warehouse staff seeking IT assistance (in person and remote).
• Resolve hardware, software, and network issues promptly and efficiently.

Skills

IT support experience

Hardware & OS knowledge

Troubleshooting skills

Customer-focused communication

Independent & team player

Detail-oriented & organized

Shift readiness

Education

Any Graduate

Job description

Job Description
Any Graduate

• Proven experience (1-3 years) in providing IT support, preferably in a warehouse or logistics setting.
• Strong knowledge of computer hardware, operating systems, and software applications, Basic network systems.
• Excellent problem-solving and troubleshooting skills.
• Customer-focused with outstanding communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Detail-oriented and well-organized.
• Willingness to work in shifts or extended hours, if required.

Help Desk Support

• Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
• Provide prompt and efficient resolution of hardware, software, and network-related issues.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
• Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.

Inventory Management

• Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
• Assist in the procurement and deployment of new IT assets as needed.

Data Security and Backup

• Ensure data security measures are followed, including regular backups of critical systems and data.
• Assist in implementing security protocols to protect sensitive information.

User Training and Documentation

• Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage.
• Maintain documentation for IT processes, troubleshooting guides, and user manuals.