IT Executive

Beco; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

BECO seeks a proactive IT Support Executive to ensure smooth IT operations across desktops, peripherals, and network infrastructure at its Mumbai base. You will install and maintain Windows OS, Office suite, Outlook, and business apps while resolving connectivity issues and supporting AV, CCTV, and biometric systems.

The role demands 1–3 years of hands-on experience with desktop and server administration, strong communication, and the ability to manage multiple tickets efficiently.

Qualifications

• 1–3 years of IT Support, Desktop Support, or System Administration experience.
• Strong knowledge of Windows OS, MS Office Suite, and Outlook.
• Hands-on troubleshooting for desktop, laptop, printers, and peripherals.
• Basic LAN/WAN/TCP/IP, Wi‑Fi, and network issues understanding.
• Experience with CCTV systems, NVR/DVR setups and biometric devices.
• Familiarity with Windows Server and Active Directory user management.
• Good IT asset management and documentation practices.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple requests independently.

Responsibilities

• Provide on-site and remote technical support for desktops, laptops, printers, and IT peripherals.
• Install, configure, and troubleshoot Windows OS, Office, Outlook, and business applications.
• Troubleshoot LAN, Wi‑Fi, internet connectivity, and basic network issues.
• Install and maintain biometric attendance/access control systems.
• Install, configure, and troubleshoot CCTV cameras and NVR/DVR systems.
• Support meeting room AV equipment, TVs, and video conferencing systems.
• Maintain IT assets including tagging, documentation, and user accounts.
• Coordinate with vendors for hardware repairs, warranty, and AMC.
• Create, modify, disable, and manage user accounts on Windows Server/Active Directory.
• Escalate complex issues to higher-level support teams while ensuring SLA compliance

Skills

Windows OS

Microsoft Office

Outlook

Networking basics

CCTV/NVR/DVR

Active Directory

IT asset management

Troubleshooting

Communication

Server administration

Job description

About BECO

BECO is a revolutionary home care brand dedicated to sustainability and eco-friendliness. Our plant-based, bamboo-based products are highly effective and 100% chemical-free, offering environmentally conscious solutions without compromising on quality. As a direct-to-consumer (D2C) brand, we are on a mission to make the world a better place, one home at a time.

About The Role

We are looking for a proactive and technically-skilled IT Support Executive to provide end-user support and ensure the smooth functioning of the organization's IT infrastructure. The ideal candidate should have hands-on experience in desktop support, networking, hardware troubleshooting, and basic server administration.

What You'll Do

• Provide on-site and remote technical support for desktops, laptops, printers, and other IT peripherals.
• Install, configure, and troubleshoot Windows OS, Microsoft Office, Outlook, and business applications.
• Troubleshoot LAN, Wi-Fi, internet connectivity, and basic network issues.
• Install and maintain biometric attendance/access control systems.
• Install, configure, and troubleshoot CCTV cameras, NVR/DVR systems.
• Support meeting room AV equipment, TVs, and video conferencing systems.
• Maintain IT assets, including asset tagging, documentation, and user accounts.
• Coordinate with vendors for hardware repairs, warranty, and AMC.
• Create, modify, disable, and manage user accounts on Windows Server/Active Directory
• Escalate complex issues to higher-level support teams while ensuring SLA compliance

What We're Looking For

• 1-3 years of experience in IT Support, Desktop Support, or System Administration.
• Strong knowledge of Windows Operating Systems, Microsoft Office Suite, and Outlook.
• Hands-on experience with desktop, laptop, printer, and peripheral troubleshooting.
• Basic understanding of LAN, WAN, TCP/IP, Wi-Fi, and network troubleshooting.
• Experience with CCTV systems, NVR/DVR setup, and biometric devices.
• Familiarity with Windows Server and Active Directory user management.
• Good understanding of IT asset management and documentation.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple support requests efficiently.