IT Engineer

Ballestra Engineering And Projects; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Ballestra Engineering And Projects in Bengaluru seeks an IT Engineer to support daily IT operations and infrastructure, collaborate with global IT teams, and ensure secure, reliable systems.

You will provide L1/L2 end-user support, manage Windows Server environments, administer Microsoft 365 services, and assist with CAD/engineering tool software like AutoCAD and Hexagon. A hands-on, collaborative mindset is essential.

Qualifications

• Graduate degree in IT or related technical discipline.

Responsibilities

• Provide L1/L2 end-user support for desktops, laptops, printers, and software.
• Manage Windows Server environments and basic patching.
• Administer Microsoft 365, AD, and file services for users.
• Support VMware infrastructure and asset lifecycle management.
• Assist with engineering applications such as AutoCAD and Hexagon.

Skills

Troubleshooting

Communication

ITSM knowledge

Incident management

Documentation

Education

Bachelor's degree in Information Technology or related field

Tools

Windows Server

Microsoft 365

Active Directory

VMware

AutoCAD

Hexagon

Job description

Role & responsibilities

Role Purpose:

The IT Engineer will be responsible for supporting day-to-day IT operations, infrastructure administration, end-user support, IT service management, asset and compliance activities, and business-critical engineering applications. The role requires hands-on technical knowledge, strong problem-solving skills, and the ability to coordinate with internal users, vendors, and global IT teams to ensure smooth and secure IT operations at BEPL.

Essential Functions & Responsibilities:

• Provide L1/L2 technical support for end users, including desktops, laptops, printers, network connectivity, operating systems, Microsoft office/Microsoft 365 and business applications.
• Manage and support Windows Server environments, including Windows Server 2016, 2019, and 2022 administration, basic troubleshooting, patching support, and service availability.
• Administer Microsoft 365 services including user accounts, licenses, mailboxes, distribution groups, Teams, SharePoint access, and basic security settings.
• Perform Active Directory administration and File Server Management.
• Support VMware Infrastructure, IT asset lifecycle management, compliance documentation, inventory tracking, and engineering applications such as AutoCAD, Hexagon tools, and related project software.

Skills and Competencies:

• Strong troubleshooting and analytical skills with the ability to resolve technical issues efficiently.
• Good communication and interpersonal skills to coordinate effectively with users, vendors, and global IT teams.
• Knowledge of ITSM processes, incident management, service request management, and documentation best practices.
• Technical knowledge of Windows Server, Active Directory, Microsoft 365, VMware, endpoint systems, and basic networking concepts.
• Ability to maintain IT asset records, compliance evidence, inventory details, and software license documentation accurately.
• Customer-focused approach with the ability to prioritize tasks and support business-critical operations.
• Willingness to learn and support engineering applications, cybersecurity controls, backup processes, and infrastructure improvement initiatives.
• Additional certifications in Microsoft technologies, VMware, cloud platforms, or related infrastructure and security domains will be considered an added advantage.
• Professional attitude, ownership mindset, discipline in documentation, and ability to work independently as well as within a team.

Educational Qualifications and Experience:

• Graduate degree in Information Technology, Computer Science, Computer Applications, Electronics, or a related technical discipline.
• 3 to 5 years of relevant experience in IT infrastructure support, system administration, end-user support, and IT operations.
• Experience working in an ITSM-based support environment with exposure to incident management, service request handling, escalation management, and SLA-based support.
• Working knowledge of Microsoft 365 administration, Active Directory, Windows Server administration, VMware, and endpoint support.
• Exposure to IT asset management, compliance tracking, software license management, and audit-support documentation.
• Knowledge of engineering applications such as AutoCAD, Hexagon applications, and other CAD/engineering tools will be an added advantage.