It Desktop Support Engineer

Orchid Pharma; Kathua District; On-site; INR 300,000 - 550,000; Full time

Job summary

Orchid Pharma in India seeks a Help Desk Technician to address user tickets related to hardware, software and networking, and to guide users through installations and basic configurations.

The role emphasizes remote troubleshooting, clear step-by-step instructions, documenting issues, and escalating unresolved problems to the next level of support while maintaining a customer-oriented approach.

Qualifications

• BSc in Computer Science or relevant field.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.

Responsibilities

• Address user tickets regarding hardware, software and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.

Skills

Remote troubleshooting

Problem-solving

Multitasking

Customer-oriented

Clear instructions

Education

BSc in Computer Science or relevant field

Job description

Job Description

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel

Desirables

• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• BSc in Computer Science or relevant field