We are looking for Desktop Support Executive

e-stonetech; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

e-stonetech is seeking a support technician in Mumbai. You will respond to client requests through various methods, troubleshoot hardware and software issues, and provide training.

You should have a BSC IT/BCA or a degree in engineering, alongside hands-on experience with desktop and network troubleshooting. Strong communication skills and the ability to travel are essential.

Qualifications

• Hands-on experience with desktop and laptop troubleshooting.
• Ability to solve complex hardware and software issues.
• Willingness to travel and work after hours when necessary.

Responsibilities

• Respond to client support requests by phone or in person.
• Troubleshoot hardware and software issues.
• Install and maintain hardware and software.

Skills

Desktop Troubleshooting

Networking Troubleshooting

Communication Skills

Education

BSC IT/BCA or Engineering Degree

Job description

Responsibilities

• Responding to client support request by telephone, remote support or in person support
• Contacting clients to find out the nature of the problem
• Travelling to the client’s location or connecting via a remote link
• Troubleshooting hardware and software issues LOG call with OEM service center if systems are covered under warranty
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer software
• Troubleshooting networking and connection issues
• Advising on software or hardware upgrades
• Providing basic training in computer operation and managements
• Completing job reports and ordering supplies

Required Qualification

• BSC IT/ BCA or Diploma / Degree of Engineering
• Hands on experience of Desktop / laptop /Network Troubleshooting
• Ability to solve complex hardware and software issues
• Ability to travel and work after hours when necessary
• Good Written and verbal communication skills